Data import problems
Validation, mapping, the 24 hour undo window, partial runs, and Support bundles.
Data import problems
Validation step errors
Open Settings → Data import (/dashboard/import), run Validate on your CSV, and read each row error. Typical fixes: date formats, missing required emails, illegal status strings, wrong phone country codes.
Column mapping
Map each source column to the correct ResNeo field. Double check timezone interpretation for datetime columns if your export was generated in UTC.
Execute and partial success
If Execute finishes with failed, read the session summary and download the report CSV. Often some rows still imported while others were skipped.
Undo window
Successful imports keep Undo available until 24 hours after completion (the import hub shows the exact local timestamp). After that moment, Undo is rejected and you must correct data manually or run a compensating import. Contact Support (/dashboard/support) before attempting large manual deletes you are unsure about.
What to send Support
Attach the import report CSV and a small redacted sample of the source file, plus the session id shown in the hub.