Data import problems
A stuck wizard step, validation you cannot clear, ambiguous dates, a part-finished run, and the 24-hour undo.
Data import problems
Most import trouble is caught before anything is written to your venue. The wizard will not let you past a step while something is unresolved, so a stuck step is usually the system protecting your data.
I cannot find Data import
It is not a tab and it is not in the sidebar. Sign in as an admin, open Settings, stay on the Profile tab, scroll to Data import, and click Open Data Import. Team member logins cannot see it or run it.
Continue is locked on Upload
Every file needs a label: Client list, Booking history or Staff list. A file left as Not sure blocks the step. A file laid out as a printed report rather than a table is reorganised first, which can take a few minutes on a big file, so leave the tab open and wait. Use Undo (use the original) if the tidy-up went wrong.
The importer did not recognise my old system
It does not try to. Your columns are matched to ResNeo fields on Map, so any Excel or CSV export works. If the guesses are poor, open Tell the AI about your data (optional), describe your file in plain English, and click Save & re-run AI mapping. Anything a file is still missing is listed under Before you can continue, this file needs:.
Validate will not let me through
Settle everything it flags:
- Ambiguous dates detected means a date such as 03/04 could be read two ways. Choose DD/MM/YYYY (UK) and click Apply and re-validate. Get this wrong and every booking lands a month out.
- For clients who already exist, set each row to Update existing or Skip row, or use Skip all duplicates.
- For unreadable emails, choose Import anyway or Skip row, or Import all without email where invalid. View row shows the actual line from your file.
Download report CSV gives you the whole list to work through offline.
The import stopped part way
Importing runs large files in batches and saves as it goes, so you can leave the page and come back to that step to pick it up. If it ends on Import failed, the reason is shown underneath. If it finishes, Import complete gives you the counts and Skipped rows, plus Download import report (CSV) listing what was left out and why.
Undo, and its 24 hours
A completed import shows Undo available until a date and time on the Data import screen. The clock starts when the import finishes, not when you approve it. Undo deletes the clients, bookings, services, staff and calendars it created, and puts updated clients back as they were, losing any edits you made since.
Past the deadline the button stays on screen but answers Undo window has expired, and nothing changes. Delete is not a substitute: it only removes the session and its uploaded files, and leaves your data where it is.
Still stuck
Open Support with the session id from the Data import screen, the report CSV, and a redacted sample of your original export.