Business & calendar hours

Business & calendar hours

Your hours decide exactly which times clients can book. There are two layers: when your business is open, and when each person or room is available inside those hours.

The one big idea: your business hours are the outer boundary. Each calendar's own working hours sit inside them. A client can only book when both agree, minus any breaks and closures.

Before you start

• Sign in as an admin. Business hours, venue closures and adding calendars are admin only. Team members can open Calendar Availability, but can only change the calendars linked to their own login.
• Add a calendar for every person or chair that takes bookings first. Hours are set per calendar, so with no calendar there is nothing to set hours on.
• Check what your plan allows: Appointments Light includes one bookable calendar, Appointments Plus up to five, Appointments Pro unlimited. A two-chair shop needs at least Plus. See Settings, then Plan.

Step 1: Set your business opening hours

Open Settings from the sidebar, then the Business hours tab.

1. Find the Weekly opening hours card.
2. Tick the box beside each day you trade. Unticked days are closed.
3. For each ticked day, set the opening and closing time. A newly ticked day starts at 09:00 to 17:00.
4. Same hours most days? Set one day, then click Copy to other open days on that row. Closed days stay closed.
5. Need a midday gap, such as closing 15:00 to 17:00? Click + Add period under that day and set the second window. Click Remove beside a period to take it away again.
6. Click Save opening hours.

Good to know: if some upcoming bookings already sit outside your new hours, ResNeo asks "Save these hours anyway?". Saving keeps those bookings. It only stops new ones being made outside the hours.

Good to know: ResNeo also checks your business hours against your calendars' hours whenever you save, on either screen, and tells you when they disagree, naming the calendars and days. It never refuses the save and never trims anything. Guests can only book inside your business hours, so treat it as a nudge to widen these hours or trim that calendar.

Step 2: Set each calendar's working hours

Open Calendar Availability from the sidebar. The page heading reads Availability Settings, and the weekly hours live on its Availability tab. Same screen, three names.

1. Admins add calendars on the Calendars tab. Team members do not see that tab.
2. Go to the Availability tab and pick a person or room from the Calendar dropdown.
3. Tick each day this person works. Unticked days are days off, so a barber who never works Mondays simply stays unticked.
4. For each ticked day, set the start and finish time. Newly ticked days start at 09:00 to 17:00, so change them to suit. Under each day you will also see your venue's hours for that day (Venue:), with a warning if the calendar's hours fall outside them, because that extra time is not bookable.
5. If most days are the same, set one day, then click Copy to other open days. Days off are left alone.
6. Splitting a day, in at 9, out for the afternoon, back at 5? Click + Add split on that day and set the second window.
7. Click Save Working Hours.

Warning: every new calendar starts wide open. A calendar added after your initial setup begins at 09:00 to 22:00, every day, as a placeholder. Your business hours will trim it, but if you have not set business hours it goes on sale exactly as it stands. Always set real working hours on a new calendar before you share your link.

Good to know: team members can view anyone's hours, but can only edit calendars linked to their own login. Other calendars show as view only. Saving hours that leave upcoming bookings outside them asks "Save these hours anyway?" and keeps those bookings.

Step 3: Add breaks

Breaks are the regular gaps inside a working day, such as lunch. Clients cannot book during a break.

1. On Calendar Availability, open the Breaks tab.
2. Pick the calendar from the Calendar dropdown.
3. On the day's row, click + Add break. A new break starts as 12:00 to 13:00, so change the times to suit. Add more than one on a day if you need to, and click Remove to take one away.
4. Repeating the same lunch every day? Set Monday, then click Copy Monday to all days.
5. Click Save breaks. If you look after more than one calendar, Save to all calendars writes the same breaks to every one of them. It asks you to confirm first, because it replaces their existing breaks.

Good to know: breaks are not available for a resource such as a room. Set the hours a room can be booked on the Availability tab instead, and add the break to the staff calendar the room appears on.

Step 4: Close for a day or a holiday

Closures are one-off dates for the whole business.

1. Open Settings, then the Business hours tab, and find the Closures & special days card (headed Closures, Amended Hours & Capacity inside).
2. Click the first date on the calendar, then the last date, to select a range. One click selects a single day, and clicking that day again clears it. You can also type the Start date and End date in the New Block form below the calendar.
3. Choose a Type: Closure or Amended Hours.
4. Add a Reason (optional) so your team knows why.
5. Click Add to Calendar.

Your two options behave very differently:

• Closure: closed. Leave Start time (optional, for partial-day) and End time (optional) blank to close the whole day, or fill both in to close just that window.
• Amended Hours: open, but on different hours. Enter Period 1 open and Period 1 close, and fill in Period 2 open (optional) and Period 2 close (optional) for a split day.

Good to know: leave the times blank and a Closure shuts the whole day. Fill them in and it closes just that window, so bookings either side of it stay available. To change the hours you trade rather than close a gap, use Amended Hours: closing at 15:00 on Christmas Eve means an Amended Hours entry with Period 1 of 09:00 to 15:00.

Saved entries appear under Upcoming. Click one to change it, then click Save Changes, or Delete to remove it. Dates that have passed move under Past blocks.

Warning: closing a date stops new bookings only. If bookings already sit in that period, ResNeo asks "Add this closure anyway?". Saying yes keeps them in your diary, and nobody is told. Open your Calendar for those dates and move or cancel each booking yourself, so clients hear it from you.

Taking one person off, not the whole business

If one barber is on holiday but the shop is open, do not use a venue closure. Add a calendar closure instead.

1. Open Calendar Availability from the sidebar, then the Closures & amended hours tab. The panel is headed Calendar closures and amended hours.
2. Admins pick the person or room from the Calendar dropdown. Team members see their own calendar.
3. Click the first day they are away, then the last day, or type the Start date and End date in the New entry form.
4. Leave Closed selected. Leave Start time (optional) and End time (optional) blank to block the whole day, or fill both in to block just that window on every date in the range.
5. Pick a Label (optional): Closed, Unavailable or Other. Your calendar shows it on the shaded band, and Other reads "On leave". Add a note under Notes (optional), such as "Annual leave".
6. Admins can tick Apply to all active calendars to put the same dates and times on every active calendar at once.
7. Click Add to calendar.

Everyone else stays bookable as normal. The entry appears under Upcoming, marked All day or Part day. Click it, or its date on the calendar, to edit it, then Save changes or Delete.

Warning: unlike a venue closure, a calendar closure will not save over an existing booking. If that person already has a booking in the range, you will see a message naming the calendar and the date that ends "Move or cancel it before marking the calendar unavailable." Deal with the booking in your Calendar first, then add the closure.

Giving one person different hours on a date

The same panel does the opposite of a closure. If one stylist wants to work a Saturday they normally have off, or stay late for one evening, do not change their weekly hours.

1. On the Closures & amended hours tab, select the date or range on the calendar.
2. Choose Working different hours, then enter the Open and Close times. These replace the calendar's usual hours on those dates only.
3. Add a note if you like, then click Add to calendar. The entry appears under Upcoming marked Amended hours.

Your business hours are still the outer boundary: if the venue is closed that day, or closes earlier, the form tells you, and guests cannot book the extra time until you amend the venue's hours for that date too (see above). A closure on the same date wins, so remove it first if there is one.

Plan your hours ahead, or work a rotating pattern

Changing the weekly hours above changes every date at once. To change hours from a date in the future, or to work a pattern that rotates week by week (say Monday, Tuesday and Saturday morning one week and Tuesday to Friday the next), add a change to the schedule instead. Dates before it keep the hours they have.

1. On Calendar Availability, open the Availability tab and pick the calendar. Scroll below the weekly hours to Plan your hours ahead.
2. Click Add a change from a date. Or pick a day on the planning calendar and click Change hours from this week in the panel beside it.
3. Set New hours from. Changes always start on a Monday, so any other date snaps back to the Monday of that week. The exact day is shown underneath.
4. Choose a Pattern: Same hours every week, or a 2-week rota up to a 6-week rota. With a rota, use the Week 1, Week 2 tabs to set each week's hours. Every week starts as a copy of the standard weekly hours.
5. Under Runs, choose Until further notice, For a number of weeks (cycles, for a rota), or Until a date. The end date is shown as you choose, and always falls at the end of a week.
6. Click Add to schedule. If the new change overlaps an earlier one, the form says so first under Saving will adjust what it overlaps: the earlier change is shortened, moved, split or replaced.

The list under Plan your hours ahead shows the changes running now or still to come, each with Edit and Remove. Removing a change sends those dates back to the standard weekly hours. A change that has ended stays on the planning calendar and moves behind a link that reads Show 1 past change, Show 2 past changes and so on.

The planning calendar below the list shows the bookable hours on any date, as far back or as far ahead as you like: this calendar's hours inside your business hours and closures, minus days off and leave, tinted by the change that sets them. Pick a day to see which rule applies, then use Change hours from this week or Edit this change from there. Breaks, days off and closures still apply during a change.

To give the same schedule to other calendars, admins tick them under Copy this schedule to other calendars and click Copy to 2 calendars (the button counts the calendars you ticked). Each calendar keeps its own standard weekly hours, breaks and days off.

Good to know: a resource such as a room has weekly hours only, with no Plan your hours ahead section. Each calendar keeps up to 50 changes; when the list is full, the form tells you which old change it will drop before you save.

Check it worked

1. Open Settings, then Booking Page, and click Open booking page in a new tab.
2. Pick a service and look at the next two weeks. Days you are closed should show no times, and your first and last slots should match what you just set.
3. If a day looks wrong, check that day on both screens: Settings, then Business hours, and then that calendar's Availability tab. The planning calendar under Plan your hours ahead shows the bookable hours for any date and says which rule sets them.

Common problems & fixes

Problem	Likely cause	Fix
No times at all on my booking page	The calendar has no working hours, or it is switched off	Set hours on the Availability tab, and check Active (bookable) on the calendar under the Calendars tab
Times stop earlier than the calendar's hours	The calendar's hours run past your business hours	Widen your hours under Settings, then Business hours. The Venue: note under each day on the Availability tab flags time that is not bookable
A whole day vanished when I only meant to close part of it	You saved the Closure with both times blank, which closes all day	Click it under Upcoming, set the start and end of the window you meant to close, then click Save Changes
Clients still have bookings on a day I closed	Venue closures only stop new bookings	Open your Calendar for that date and move or cancel each one yourself
A calendar closure will not save	That person already has a booking in the range	Move or cancel the booking in your Calendar, then add the closure again
A new calendar is taking bookings at odd hours	New calendars start at 09:00 to 22:00, seven days	Set its real working hours on the Availability tab
Amended hours will not save	One or both Period 1 boxes are empty, so you see At least one open period is required for amended hours.	Fill in both Period 1 open and Period 1 close
Add to Calendar is greyed out	No dates are selected	Click a start and end date on the calendar, or type the Start date and End date
My new hours start on the wrong day	Schedule changes always start on a Monday	Check the date shown under New hours from: it is the Monday of the week you picked
A team member cannot edit their hours	Their login is not linked to that calendar	An admin links it under Settings, then Staff, under Calendars they manage, or edits the hours for them

Next steps

• Set up your services
• Add and manage your team
• Your public booking page and embed