Ticketed events

Ticketed events

A ticketed event is a dated occasion clients buy a place at: a masterclass, an open evening, a tasting. You set the date, one overall capacity, and one or more ticket types.

Who can do this: admins can create any event. A team member needs at least one calendar assigned before + Create event appears, and must put the event on a column they manage. Only admins can add calendar columns or cancel an event with guest notifications.

What this covers: switching events on, creating and scheduling one, ticket types and payment, running the door, duplicating and cancelling, and where events appear elsewhere in ResNeo.

Before you start

1. Switch events on. Open Settings → Booking Settings and, in the Booking models card, tick Ticketed events. Until you do there is no Events row in the sidebar. Model links sit just after Contacts.
2. Connect Stripe if you want to sell tickets online, and finish every step. See Deposits, full payments, card holds, and refunds.

Open Events from the sidebar (/dashboard/event-manager). The page is headed Event manager, with the subtitle "Create ticketed experiences, manage capacity, and review attendees." The header also holds Search events and, once your public booking address is set, Copy booking link.

There is no limit on how many events you can create, on any plan.

Step 1: Choose how often it runs

Click + Create event. The Schedule choice sits at the top and only appears while you are creating, never when you edit later:

• One date asks for a Date.
• Weekly (same weekday) asks for a First occurrence and a Repeat until date, then tells you how many events will be created, every 7 days.
• Custom dates gives you a Dates picker: choose a day, click Add date, repeat. Chips show what you have added, with an x to remove one. Past dates and duplicates are refused as you type.

Weekly and custom create one event row per date, each with the same ticket setup, and each editable on its own afterwards. A single run creates at most 104 dates.

Step 2: Fill in the event

• Event name, then Start time and End time.
• Capacity is the ceiling for the whole event, however many ticket types you add.
• Guest booking rules: Max advance (days) (1 to 365, starting at 90), Min notice (hours) (0 to 168, starting at 1), Cancellation notice (hours) (0 to 168, starting at 48) and Allow same-day bookings. Cancellation notice is the one that decides whether a client gets their money back.
• Calendar column: pick a Calendar so the event shows on your dashboard calendar and blocks that time. Leave it on Not assigned to a calendar and only admins can change or remove it later.
• Description and Image URL, both optional. The image is a web address for a picture already online, not an upload, and a Preview appears once the address works.

Admins creating a new event also see a Who can manage this event later note: staff linked to the column you choose can create, edit or delete it, and if you leave it unassigned only admins can.

Step 3: Set your ticket types and payment

Every event starts with a General Admission tier.

1. Set the Ticket name, the Price (£) and an optional Cap for that tier. Leave the cap blank for no limit of its own; the event Capacity still applies.
2. + Add ticket type adds another, for example adult and child pricing. Remove appears once there is more than one, because at least one tier must remain.
3. Choose one Online payment (Stripe) option:
   • None - pay at venue or free event
   • Deposit per person (partial payment online), with Deposit amount (£)
   • Full payment online (per ticket)
   • Card hold, which takes no money at booking but stores the card, with No-show fee per person (£) of at least £1
4. Click Save event.

Deposit and full payment need every ticket priced above zero and a connected Stripe account. If a tier is still free the save is blocked and the message names it.

Warning: the form only warns you when no Stripe account is connected at all. If your setup was started but charges are not enabled yet, the warning disappears and guests hit a payment error at the last step with no booking made. Finish every step under Settings → Payments, including Complete identity verification, before you sell tickets.

Step 4: Run the event on the day

Events are listed under Upcoming and Past, split by today's date. Each card shows the name, the date and time, the description, a capacity pill, an Inactive pill when it has been cancelled, and a pill per ticket type with its price and cap. Click the card to open the detail panel underneath.

Sales & capacity gives you Tickets sold, Revenue, Seats taken out of capacity, Fill as a percentage with a bar, and a By ticket type breakdown. Cancelled and no-show bookings are excluded, so the figures match money actually taken and seats actually held.

Attendees lists everyone who has booked, with their name, email and phone, their ticket lines, the quantity, a status pill and the time they arrived.

• Arrived marks someone in; Clear undoes it. The buttons only show for bookings that are Pending, Booked or Confirmed.
• Export CSV appears once at least one person has booked. It carries Guest, Email, Phone, Qty, Status, Deposit_pence, Ticket_lines and Arrived_utc.
• Click any attendee row to open the full booking, where deposits, messages and notes live. See Managing the appointments list.

Duplicating, cancelling, and deleting

These three are different, and only one of them can be undone.

• Duplicate reopens Create event prefilled from this one: the times, capacity, calendar, booking rules, payment rule and ticket types all copy across, the name gains "(copy)", the schedule resets to One date and the date is left blank for you to fill in. Nothing is saved until you press Save event.
• Cancel event & notify guests is admin only and shows only while the event is active. You are asked Cancel this event? and told that every active booking is cancelled and guests notified per your refund policy. Confirm with Cancel event & notify or step back with Keep event. The event then carries a Cancelled / inactive pill for good. Use Duplicate to put it on a new date instead.
• Delete is separate: it asks Permanently delete this event? and throws the event row, its ticket types and its settings away. This cannot be undone either.

Where events appear elsewhere

• Calendar. An event blocks its column and opens a panel showing spots taken, how many have arrived, the description, the ticket types and the bookings, with Open in bookings and Event manager links and a Book now button.
• New Booking. To sell a ticket yourself, use New Booking in the sidebar and switch to the Events tab (/dashboard/bookings/new?tab=event).
• Your public page. Guests use the Events tab (?tab=events), which offers Choose an event for anything running in the next 3 months. They pick the event, pick a highlighted date, pick a time if you run more than one that day, then set the number of Tickets per tier, with each tier showing its price and how many are left, followed by an Order summary.
• Reports. Under Settings → Reports, Event ticket sales by tier shows Tickets sold, Ticket revenue and Ticket tiers sold, then a table of ticket type, tickets sold, bookings and revenue, with its own CSV. Figures use the price captured when each ticket was booked, so they stay right after you edit a tier, and cancelled bookings are excluded. Events also appear in By booking type. The section only shows when there is data in the date range, and Reports are admin only.

Calendar columns and plan limits

An event does not have to sit on a calendar, but it should. The column is what puts it on the dashboard calendar, what protects the time, and what decides which team members can edit or delete it.

• Admins get Add calendar inside the event form. It creates a column with default weekly hours and selects it for this event immediately.
• Only switched-on calendars count towards your plan: Appointments Light includes one, Appointments Plus up to five, Appointments Pro is unlimited. At the cap the button is replaced with a note linking to Settings → Plan.
• Saving is refused with a conflict message when the event time overlaps another appointment, class, resource booking or blocked time on that column.

Who can do what

Action	Admin	Team member
See every event	Yes	Yes
Create an event	Yes	With a calendar assigned, on a column they manage
Edit or delete an event	Yes	Only when it sits on a column they manage
Duplicate an event	Yes	With at least one calendar assigned
Mark attendees Arrived and export the CSV	Yes	Yes
Cancel an event and notify guests	Yes	No
Add a calendar column	Yes	No
See Reports	Yes	No

Assign calendars under Settings → Staff; see Team access, roles, and calendar links.

Common problems & fixes

Problem	Likely cause	Fix
There is no Events row in the sidebar	The ticketed events model is off	Tick Ticketed events under Settings → Booking Settings
+ Create event is missing	Your account is not linked to a calendar	Ask an admin to link your account, or to create the event
I cannot save a paid event	A ticket type is still priced at zero	Price every tier, or set payment to None - pay at venue or free event
Saving says the time conflicts	The column already has an appointment, class, resource booking or blocked time then	Move the event, or pick a different Calendar
Guests get a payment error and no booking	Stripe is started but charges are not enabled	Finish setup under Settings → Payments
Clients cannot find the event	Events are off, the date is more than 3 months away, or the event was cancelled	Check the model is on and the date. Cancelled / inactive cannot be undone: Duplicate it to a new date
Export CSV is not there	Nobody has booked yet	It appears with your first attendee
There is no Arrived button on a row	That booking is cancelled, completed or already a no-show	Open the full booking to change its status
I cancelled an event by mistake	Cancelling cannot be undone	Use Duplicate to recreate it, then rebook the guests
Add calendar is replaced by a message	You have used every calendar your plan allows	Switch an unused calendar off, or upgrade under Settings → Plan
A weekly run created fewer dates than expected	One run creates at most 104 dates	Create the rest as a second run

Next steps

• Set up ticketed events
• Creating and assigning bookable calendars
• Deposits, full payments, card holds, and refunds
• Reports, exports, and the Clients directory
• Your booking page, embed, and QR code