ResNeo HelpDashboard

Team access, roles, and calendar links

Invite admins and staff, assign calendars, respect plan staff caps, reset passwords, and configure session timeout for shared devices.

Build a safe team workspace

Admins manage people under Settings → Staff. Staff without admin rights still get Account for their personal details.

What this covers: inviting people, linking calendars, and how staff caps on your plan behave.

Invite flow

Staff & calendar access

Invite people under Settings → Staff and tick which calendars they manage.

  1. Click Add User.
  2. Enter email, name, and role (admin or staff).
  3. Link the person to the bookable calendars they should manage. Those links control “mine” filters and availability shortcuts.

Invites expire like any email link. Use Resend if someone loses it.

Plan caps

Light allows one staff login, Plus allows up to five, Pro is unlimited. When you reach the cap the Add button disappears. Upgrade or remove inactive accounts.

Day-two operations

  • Promote / demote roles when someone changes jobs.
  • Reset passwords for colleagues who are locked out (admins only).
  • Remove users who leave. Calendar assignments clean up automatically.

Session timeout

Configure venue session timeout under Settings for tablets at reception so idle devices lock quickly on shared hardware.

What staff cannot see

Non-admins do not get Reports, Data import, or full venue Settings tabs. They manage bookings and personal account details only. If someone needs billing access, promote them thoughtfully.

Support

If a staff member is stuck, they can still use Support from the sidebar footer to reach your internal escalation path.