Set up ticketed events

Set up ticketed events

Ticketed events are one-off or repeating occasions clients buy a place at, such as a barbering masterclass. You set the date, the capacity, and one or more ticket types.

Before you start

1. Turn ticketed events on. Open Settings, then the Booking Settings tab, and find the Booking models card. Tick Ticketed events. Until you do, there is no Events row in your sidebar.
2. Connect Stripe if you want to sell tickets online. See connect Stripe to take payments.
3. Admins can always create events. A team member can only create one when their account is linked to a calendar, and they must put the event on a calendar column they manage.

Turning events on renames two sidebar rows. Appointments becomes Bookings, and New Appointment becomes New Booking.

Step 1: Create the event

1. Open Events from the sidebar. The page is called Event manager.
2. Click + Create event.
3. Give it an Event name.
4. Set the Capacity, which is the ceiling for the whole event however many ticket types you add.
5. Set the Start time and the End time.

Step 2: Choose how often it runs

The Schedule choice at the top of a new event is One date, Weekly (same weekday) or Custom dates. It only appears while you are creating, not when you edit later.

• One date just asks for a Date.
• Weekly (same weekday) asks for a First occurrence and a Repeat until date, and tells you how many events will be created, every 7 days.
• Custom dates gives you a Dates picker: choose a day, click Add date, and repeat. Each date becomes its own event with the same ticket setup. You can create at most 104 dates in one go.

There is no limit on how many events you can create, on any plan. A weekly repeat that runs all year is fine.

Step 3: Set your booking rules

Under Guest booking rules, set Max advance (days) (starts at 90), Min notice (hours) (starts at 1), Cancellation notice (hours) (starts at 48), and whether Allow same-day bookings is ticked. Cancellation notice is the one that decides whether a client gets their money back.

Step 4: Choose a calendar column

Under Calendar column, pick a Calendar so the event shows on your dashboard calendar and blocks that time. The column also decides which team members can edit or delete it later: staff linked to that column can, and if you leave it on Not assigned to a calendar, only admins can. If you are an admin and need a new column, click Add calendar, name it, and it is selected for you straight away.

Once your plan's calendars are used up, Add calendar is replaced by a message about your plan.

Step 5: Add a description and a photo

Add a Description, then an Image URL if you want a picture on your public page. This must be a web address for a picture that is already online, for example on your own website or social page. There is no upload button here, and a Preview appears once the address works.

Step 6: Add ticket types

1. The event starts with a General Admission tier.
2. Set the Ticket name, the Price, and an optional Cap for that tier. Leave the cap blank for no limit of its own.
3. Click + Add ticket type for more, for example adult and child pricing. Remove appears once there is more than one, because you have to keep at least one.
4. Choose one Online payment (Stripe) option:
   • None - pay at venue or free event
   • Deposit per person (partial payment online), with a Deposit amount
   • Full payment online (per ticket)
   • Card hold, which takes no money when the client books but saves their card, with a No-show fee per person of at least £1 that you can charge later if they do not turn up
5. Click Save event.

Deposit and full payment need every ticket priced above zero and a connected Stripe account. If a tier is still free, the save is blocked and the message names it.

Selling tickets needs Stripe finished, not just started. The form only warns you when no Stripe account is connected at all. If your setup was started but charges are not enabled yet, that warning disappears, and guests trying to buy lose the booking and see a payment error instead.

Step 7: Run the event on the day

Click the event in Upcoming to open its detail panel.

• Sales & capacity shows Tickets sold, Revenue, Seats taken, Fill as a percentage, and the breakdown By ticket type.
• Attendees lists everyone who has booked. Click a booking to view the full details.
• Mark people Arrived as they turn up, or Clear to undo it.
• Export CSV appears once at least one person has booked, and downloads the attendee list.
• Duplicate reopens the Create event form with everything copied, the name marked as a copy and the date left blank for you to fill in.
• Past dates move into the Past list on their own. Use Search events at the top to find one quickly.

Cancel event & notify guests is admin only and cannot be undone. It cancels every active booking and notifies those guests, and the event then shows a Cancelled / inactive pill for good. Use Duplicate to put it on a new date instead. Delete is separate: it asks Permanently delete this event? and throws the event row and its ticket types away.

What your clients see

On your public booking page the Events tab shows Choose an event for anything running in the next three months. They pick the event, pick a date from a calendar with your dates highlighted in green, pick a time if you run more than one that day, then set the number of Tickets per tier with the plus and minus buttons. Each tier shows its price and how many are left. An Order summary follows, then their details and payment.

Common problems & fixes

Problem	Likely cause	Fix
There is no Events row in my sidebar	The ticketed events model is off	Open Settings, then Booking Settings, and tick Ticketed events
Clients cannot find the event	Events are off, or the event was cancelled	Check the model is on. If it shows Cancelled / inactive, that cannot be undone: use Duplicate to copy it to a new date
I cannot save a paid event	A ticket type is still priced at zero	Give every ticket type a price, or set Online payment (Stripe) to None - pay at venue or free event
Saving says the time conflicts	The calendar column already has an appointment, class, resource booking or blocked time then	Move the event, or put it on a different Calendar
Clients get a payment error and no booking	Stripe is started but charges are not enabled	Finish Stripe in Settings, then Payments
+ Create event is missing	Your account is not linked to a calendar	Ask an admin to link your account, or to create the event
I cannot pick a calendar and I am not an admin	Team members must assign an event to a column they manage	Ask an admin to link you to the right calendar
Export CSV is not there	Nobody has booked yet	It appears once you have your first attendee

Next steps

• Using the calendar
• Connect Stripe to take payments
• Set up your services