Set up your business profile

Set up your business profile

Your business profile is the name, address, and contact details clients see when they book, plus the web address of your booking page. Get it right once and it flows through your booking page, your confirmations, and your reminders.

Before you start

• Sign in as an admin. Everything on this page is admin only. If your sidebar shows Account rather than Settings, you are signed in as a team member.
• Have your business address, a phone number, and an email you actually check.
• Have a logo and a wide photo of your premises ready, as JPEG, PNG, or WebP files under 5MB each.
• Allow about ten minutes. Nothing here needs a Save button, so you can stop and come back.

Step 1: Fill in your business details

Open Settings from the sidebar, then the Profile tab.

The first card, Your account, is about you: your display name, the email you sign in with, and your password. Scroll past it. The card you want is Business profile. That one is about your business.

1. Set your Name. This is your trading name, the one clients recognise.
2. Fill in your Address in its four boxes: Building / venue name (leave blank if you do not have one), Street, Town / city, and Postcode. This is the address clients walk to, so make it the one on your door.
3. Add a Phone number. Pick your country from the small flag control first, then type the number as you would dial it locally.
4. Add an Email. Replies from clients come back to this address.
5. Add your Business website if you have one. It appears on your public booking page.
6. Set your No-show grace period. This is how long after the appointment time you must wait before you can mark someone as a no-show. Anything from 10 to 60 minutes, and 15 suits most salons and clinics.

No Save button needed. These fields save on their own about a second after you stop typing. You will see Venue profile saved. at the top of the card.

Warning: if one field is invalid, the whole card quietly stops saving and shows no error. If Venue profile saved. does not appear after a few seconds, check your phone number and your no-show grace period (it must be a whole number between 10 and 60), then edit any field again to retry.

Step 2: Choose your booking page address

This is the last part of your public link, so pick it before you share anything.

1. Find Booking page address on the same tab.
2. Type the name you want, in lowercase, using hyphens instead of spaces. For example sharps-barbers.
3. Wait a second for the check underneath. You will see This address is available. or This address is already in use. Choose a different one before it can be saved.
4. When it says available, stop typing. It saves on its own and confirms with Booking page address saved.

Good to know: the grey /book/ in front of the box is part of your link. Type sharps-barbers and your booking link becomes .../book/sharps-barbers.

Warning: changing this later breaks every link and printed QR code that used the old address. Pick it now, before you put it on a card or a shop window.

Step 3: Set your timezone

Timezone decides what time your slots and reminders actually happen.

1. Type your zone exactly as written here: Europe/London for the UK, Europe/Dublin for Ireland. Capital E, capital L, a forward slash, no spaces.
2. It saves automatically like the rest of the card.

Warning: this box accepts anything you type. "GMT", "UK", or "London" look saved but are not real timezone names, and your booking times and reminders can then land at the wrong hour. If you are unsure, leave it as Europe/London.

Step 4: Add your logo and cover photo

These live on a different tab.

1. Open Settings, then the Booking Page tab. Under URL & branding, find the Your booking page card.
2. Upload your logo and your cover photo there. Each saves as soon as the upload finishes.

Photo rules: JPEG, PNG, or WebP only, and under 5MB each. Photos straight from an iPhone are often HEIC and will be refused. In your iPhone camera settings choose Most Compatible, or export the photo as a JPEG first.

Step 5: Check what you sell

Still in Settings, open the Booking Settings tab and find the Booking models card.

If you take appointments, tick Appointments & services and nothing else. Only add Classes, Ticketed events, or Resources if you genuinely sell them, because each one adds its own tools to your sidebar and its own setup to finish. Use the Set up link beside a model to jump straight to its screen.

Good to know: you cannot untick your last remaining model. Something has to be bookable.

Common problems & fixes

Problem	Likely cause	Fix
Venue profile saved. never appears	A field is invalid, so the whole card stopped saving silently	Check the phone number and that the no-show grace period is a whole number from 10 to 60, then edit a field again
The booking address will not save and says it is in use	Another venue already has it	Choose a different address. You will see This address is available. when it is free
The booking address will not save and says nothing at all	It has spaces, capitals, or symbols	Use lowercase letters, numbers, and hyphens only
My photo is refused	It is a HEIC file from an iPhone, or over 5MB	Export it as a JPEG, or shoot in Most Compatible mode
My times look an hour out	The timezone is not a real zone name	Set it to exactly Europe/London
I cannot see Settings at all	You are signed in as a team member	Team members get Account instead. Ask an admin

Next steps

• Set up your services
• Business & calendar hours
• Your public booking page and embed
• Connect Stripe to take payments