ResNeo HelpDashboard

Install the app and sign in

Find the ResNeo app in the App Store or on Google Play, sign in with a password or a sign-in code, and choose whether you land on your venue or your own bookings.

Install the app and sign in

The ResNeo app puts your diary in your pocket. It is the same venue as the web dashboard, so a booking taken on the app appears on the web straight away, and the other way round.

The app is for your team. Clients have their own side of the app for the bookings they have made with you, which is covered in Your client's ResNeo account.

Before you start

  • You need a staff account at a venue. The app cannot create accounts. An admin invites you from the web dashboard, under Settings → Staff.
  • If you already sign in to the web dashboard, the same email works in the app.
  • Not everything lives in the app. Some jobs still open the web dashboard in your phone's browser, and the app tells you when that is the case.

Step 1: Install the app

  1. Open the App Store on an iPhone or iPad, or Google Play on an Android phone or tablet.
  2. Search for Resneo. That is the name the app is listed under.
  3. Install it, then open it.

The app runs on both iPhone and Android. A few features differ between the two, and the articles in this category say so where it matters.

Step 2: Sign in with your password

The sign-in screen has two tabs, Password and Magic Link, and opens on Password.

  1. Type your email in the Email box.
  2. Type your password in the Password box.
  3. Tap Sign in.

If you see "That email and password did not match", either the password is wrong, or you have never chosen one. If you have never set a password, use the Magic Link tab instead (Step 3), then set a password afterwards.

Step 3: Sign in with a code instead

If you would rather not type a password, or you do not have one yet:

  1. Tap the Magic Link tab.
  2. Type your email and tap Send magic link.
  3. The app shows Check your email. Open the email we send you.
  4. The email contains a sign-in code. Type it into the Sign-in code box in the app and tap Sign in.

Two things worth knowing about that email:

  • The button in the email opens the ResNeo website, not the app. The code is what signs you in on the phone, so type the code rather than tapping the button.
  • The code is a run of digits. Its length is set by ResNeo and can change, so just copy across whatever the email shows.

If nothing arrives, check the address for a typo and look in your spam folder. Tap Send another code to try again.

Step 4: If you have forgotten your password

Tap Forgot password? on the Password tab. The screen is titled Forgotten your password?.

There is no password reset inside the app. Tapping Email me a sign-in code sends you the same sign-in code as Step 3. The code gets you in without a password at all, and you can choose a new password once you are in:

  1. Sign in with the code.
  2. Open the More tab.
  3. Tap Account settings.
  4. Under Change password, fill in New password and Confirm password, then tap Update password.

You can also change your password on the web, under Settings → Staff.

Step 5: Create a password from an invitation

When an admin invites you, the invitation email takes you to a screen called Create your password.

  1. Enter a password in the Password box. It must be at least 8 characters.
  2. Repeat it in Confirm password.
  3. Tap Save password and continue.

From then on you can sign in with your email and password, or keep using sign-in codes. Both work.

Step 6: Choose where you land

One email address can be two things at once: a member of your team, and a customer with bookings of their own somewhere. The first time that applies to you, the app asks once, in a panel titled Where would you like to go?:

  • My venue takes you to the diary, the tabs and the tools in this category.
  • My own bookings takes you to your personal bookings as a customer.

The app remembers your answer, so it only asks once. To change your mind later:

  1. Open the More tab.
  2. Scroll to Your own bookings.
  3. Tap Switch to my account.

From the customer side, the way back is Switch to venue app.

"Staff access required"

If you sign in and see Staff access required, your email is valid but it is not attached to a venue's team. The screen offers Try again, in case it was a passing glitch, and Sign out.

The fix is one of these:

  • Ask an admin at your venue to invite you as staff, using the email you just tried.
  • Sign in with a different email, if you have more than one.
  • If you are a client rather than a team member, use the customer side of the app or the ResNeo website instead.

Common problems & fixes

  • The email arrived but the code does not work. Codes expire after a short time. Tap Send another code and use the newest email; an older code in your inbox will be refused.
  • Tapping the button in the email opened a website, not the app. That is what the button does. Go back to the app, which is still waiting on the Check your email screen, and type the code from that email instead.
  • You never receive the email. Check the address for a typo, then check spam. Remember that a ResNeo account is created when a venue invites you or when you book with a venue, so if neither has happened there is no account yet.
  • "Invalid login credentials" on the Password tab. Either the password is wrong, or you have never set one. Use Magic Link, then set a password from More → Account settings.
  • You are in the wrong side of the app. Use More → Switch to my account, or Switch to venue app from the customer side.
  • You are signed in but everything is read-only. A past due or expired subscription blocks changes. An admin can sort the plan out on the web, under Settings → Plan.

Next steps