ResNeo HelpDashboard

Install the app and sign in

Find the ResNeo app in the App Store or on Google Play, sign in with a password or a sign-in code, and choose whether you land on your venue or your own bookings.

Install the app and sign in

The ResNeo app puts your diary in your pocket. It is the same venue as the web dashboard, so a booking taken on the app appears on the web straight away, and the other way round.

The app is for your team. Clients have their own side of the same app, live now, for the bookings they have made with you: they can install ResNeo and sign in with the email they booked with, or keep using the customer portal on the website. Either works, and both show the same bookings. It is covered in Your client's ResNeo account.

Before you start

  • You need a staff account at a venue. The app cannot create accounts. An admin invites you from the web dashboard, under Settings → Staff.
  • If you already sign in to the web dashboard, the same email works in the app.
  • Not everything lives in the app. Some jobs still open the web dashboard in your phone's browser, and the app tells you when that is the case.

Step 1: Install the app

  1. Open the App Store on an iPhone or iPad, or Google Play on an Android phone or tablet.
  2. Search for Resneo. That is the name the app is listed under.
  3. Install it, then open it.

The app runs on both iPhone and Android. A few features differ between the two, and the articles in this category say so where it matters.

Step 2: Sign in with your password

The sign-in screen has two tabs, Password and Magic Link, and opens on Password.

  1. Type your email in the Email box.
  2. Type your password in the Password box. Tap the eye at the end of the box to see what you have typed, and tap it again to hide it. Every password box in the app has one.
  3. Tap Sign in.

If you see "That email and password did not match", either the password is wrong, or you have never chosen one. If you have never set a password, use the Magic Link tab instead (Step 3), then set a password afterwards.

Step 3: Sign in with a code instead

If you would rather not type a password, or you do not have one yet:

  1. Tap the Magic Link tab.
  2. Type your email and tap Send magic link.
  3. The app shows Check your email. Open the email we send you.
  4. Either tap Open the ResNeo app in the email, which brings you back to the app already signed in, or type the code from the email into the Sign-in code box in the app and tap Sign in.

Three things worth knowing about that email:

  • When you ask for the email from the app, the button is labelled Open the ResNeo app and it opens the app, not the website. Asking from the website instead gives you a Sign in to ResNeo button that signs you in there.
  • The button and the code are one key, so use one or the other, not both. The email says so.
  • The email is good for 24 hours, and asking for a new one cancels the one before it. Always use the newest email.

If nothing arrives, check the address for a typo and look in your spam folder. Tap Send another code to try again.

Step 4: If you have forgotten your password

Tap Forgot password? on the Password tab. The screen is titled Forgotten your password?.

There is no password reset inside the app. Tapping Email me a sign-in code sends you the same sign-in code as Step 3. The code gets you in without a password at all, and you can choose a new password once you are in:

  1. Sign in with the code.
  2. Open the More tab.
  3. Tap Account settings.
  4. Under Change password, fill in New password and Confirm password, then tap Update password.

You can also change your password on the web, under Settings → Staff.

Step 5: Create a password from an invitation

When an admin invites you, the invitation email takes you to a screen called Create your password.

  1. Enter a password in the Password box. It must be at least 8 characters.
  2. Repeat it in Confirm password.
  3. Tap Save password and continue.

From then on you can sign in with your email and password, or keep using sign-in codes. Both work.

Step 6: Choose where you land

One email address can be two things at once: a member of your team, and a customer with bookings of their own somewhere. When that applies to you, the app asks after you sign in, on a screen titled Where would you like to go?:

  • Venue dashboard, "Manage bookings, clients and your venue", takes you to the diary, the tabs and the tools in this category.
  • My bookings, "View and manage your own bookings", takes you to your personal bookings as a customer.

Your answer holds for the rest of that sign-in, so you are not asked again while you stay signed in. If you would rather never be asked, set where you want to land under Where signing in takes you, on your profile: Ask me, My bookings or Venue dashboard. That setting is shared with the ResNeo website, so it decides where the browser lands too. Pick one of the last two and neither the app nor the website asks again.

To change sides at any point:

  1. Open the More tab.
  2. Scroll to Your own bookings.
  3. Tap Switch to my account.

From the customer side, the way back is Switch to venue app.

"Staff access required"

If you sign in and see Staff access required, your email is valid but it is not attached to a venue's team. The screen offers Try again, in case it was a passing glitch, and Sign out.

The fix is one of these:

  • Ask an admin at your venue to invite you as staff, using the email you just tried.
  • Sign in with a different email, if you have more than one.
  • If you are a client rather than a team member, the screen tells you to sign out and back in to see your own bookings. The customer side of the app is the right place for them, and the ResNeo website shows the same ones.

Common problems & fixes

  • The email arrived but the code does not work. A code lasts 24 hours, and the button in the email is the same one-time key as the code, so if you tapped the button first the code has already been used. Asking for another one also cancels the code before it. Tap Send another code and use the newest email; an older code in your inbox will be refused.
  • Tapping the button opened a web page rather than the app. A page appears for a moment while it hands you over to the app, which is normal. If it stays put, go back to the app, which is still waiting on the Check your email screen, and type the code from that email instead. An email you asked for on the ResNeo website signs you in there rather than in the app, so ask from the app when you want to land in the app.
  • "This sign-in link was already used or has expired." Ask for a new link or code on the sign-in screen. If it was a staff invitation, ask your venue admin to send it again.
  • You never receive the email. Check the address for a typo, then check spam. Remember that a ResNeo account is created when a venue invites you or when you book with a venue, so if neither has happened there is no account yet.
  • "Invalid login credentials" on the Password tab. Either the password is wrong, or you have never set one. Use Magic Link, then set a password from More → Account settings.
  • You are in the wrong side of the app. Use More → Switch to my account, or Switch to venue app from the customer side.
  • You are signed in but everything is read-only. A past due or expired subscription blocks changes. An admin can sort the plan out on the web, under Settings → Plan.

Next steps