Settings & account
Venue Settings for admins, Account for staff, hours, plan, Stripe, comms, team, imports, and how they relate to Contacts and Reports.
- Settings overview
Every Settings tab and what it holds, what your team sees instead, the ?tab= links, and where the related work lives.
- Business hours and special closures
The Business hours tab: the weekly grid and its explicit save, the closures form field by field, and what a closure does to your diary.
- Staff accounts, roles and permissions
A tour of the Staff tab: Your team, the invite form, each person's Manage panel, Your password and Signing out after a break, and how your plan affects your team.
- Roles and permissions
The four roles (Owner, Admin, Front desk and Staff), which to choose, what each one can do, the Billing, payouts and admins switch, the settings for each person, and what Front desk and Staff can do at the till.
- Hiding client phone numbers and emails
Stop a Front desk or Staff person seeing your clients' phone numbers and emails while they keep working with those clients, and choose who can download client lists.
- Who can see and work other people's diaries
The Other people's diaries setting for Front desk and Staff: Can book and change, View only or Hidden, what each one allows, what it covers, and what it does not promise.
- The owner and transferring ownership
Who the owner of your business is and how they were chosen, how to hand ownership to another admin with an emailed code, what happens afterwards, and why the owner cannot delete their login.
- Working at more than one business
One login for every business you work at: joining another business, choosing where to go, switching from the menu, and what stays separate.
- Adding a site
Open a second business on ResNeo with the same login: who can add a site, the form, paying at checkout, setting the new site up, and how each site is billed.
- The Sites page and All sites
See every site you own or run in one place: who sees the Sites page, what each All sites card shows, how totals work, and the All sites screen in the ResNeo app.
- Managing your plan and billing
The Plan tab: your tier and trial, SMS and calendar usage, changing plan, the Stripe portal, and deleting your venue.
- Your client records
Contacts is home base: filters, bulk actions and the full profile, plus how Reports and Compliance relate to it.
- Exporting all your data
Whole-venue exports as CSV, Excel or PDF for any dates, the New bookings and Revenue CSVs, per-report CSVs, the contacts export, one person as JSON, and the import report.
- Your free ResNeo marketplace listing
What the ResNeo marketplace is, what your card shows, why you might not be showing yet, choosing your categories, and switching your listing off.
- Commission splits: commission, shares and chair rent
Decide who earns a share of what each calendar takes: commission for your team, or a share agreed with a business you work with (such as chair rent). See what is owed.