Getting started

A friendly introduction to ResNeo and a clear path to taking your first booking.

The two ways into your account, creating a password from an invite or a reset link, and what to do when a link has expired.

A quick tour of your dashboard sidebar, so you can find any tool in a couple of clicks.

A friendly walkthrough of the setup card that gets your business ready to take bookings online.

Add your business details, booking address, timezone, logo, and the kinds of bookings you offer, all in a few minutes.

How your venue’s opening hours and each calendar’s own hours work together to decide when guests can book, plus breaks, closures, and one-off changes.

Take card payments from clients by connecting Stripe in two simple steps, with your money going straight to your own bank.

Share your booking link, add a booking widget to your website, and brand it with your colour and a QR code.

A walk through the guest side of ResNeo, from your booking page to the confirmation, and the manage, confirm and pay pages afterwards.

The Booking Settings tab: which booking types appear on your page, whether clients must sign in, in-person card payments, and the five optional features.

Swap the order of your booking page so clients pick who they want to see before they pick a service.

Invite your team by email, give each person the right role, and choose which calendars they look after.

Create the services clients can book: set one fixed length and price or offer several bookable options, add optional extras with add-ons, decide how clients pay, and link them to a calendar.

Create reusable class types and put them on real dates so guests can book your group sessions.

Create one-off or repeating ticketed events, set prices and seat limits, show them on your calendar, and check guests in on the day.

Add your rooms, courts, studios, or equipment as bookable resources, then set their hours, prices, and rules so clients can reserve them.

Read your day at a glance, add and reschedule bookings with a click or drag, and keep each one on track.

Your one place to find every booking, open the details, update statuses, and message or tag several guests at once.

Create bookings by hand for appointments that come in by phone, email, or in person.

See every client's visits, bookings, and contact details in one place, and reach them in a click.

What a client can see and do at resneo.com/account, and what that means for your venue.

Let fully booked clients add their name to a waitlist so you can offer them the next free slot.

Set up patch tests, consent and intake forms so the right records are collected before each client sits down.

Switch on automatic emails and texts so every confirmation, reminder, and follow-up reaches your guests without any extra work.

See how your business is doing at a glance, pick a date range, and download the numbers as a spreadsheet.

Bring your clients and bookings over from a spreadsheet in a few guided steps, with a 24-hour undo if anything looks off.

Share ResNeo with other business owners and earn credit toward your own bill when they join.

Share calendars and bookings with another ResNeo venue, and see how links underpin a venue collective.

Put linked venues on one booking page, with one set of services that the host manages and every venue keeping its own calendars, clients and payments.