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Refer and earn

Share ResNeo with other business owners and earn credit toward your own bill when they join.

Refer and earn

Recommend ResNeo to another business and you both get something: they get extra free time, you get credit off your bill.

Before you start

  • Refer and earn is admin only, under Settings, then the Refer & Earn tab.
  • Your credit comes off your ResNeo bill, so your venue needs a payment account set up. A venue with none cannot be credited.

How it works

  1. You share your code or link.
  2. They sign up through it and get the usual 14-day free trial, plus another 30 free days on top.
  3. When they pay their first bill, you get a credit worth one month of your own plan: £20 on Light, £49 on Plus, £99 on Pro.
  4. The credit comes off your next ResNeo invoice automatically.

How the reward works

Sharing your code leads to bonus trial days for the new venue and a credit for you once they pay. Amounts shown are examples; your credit equals a free month of your own plan.

How the reward worksSTEP 1Share your codeor linkRESNEO-7K2Send to a venue you know.STEP 2New venuesigns up14-day trial+ 30 bonus free daysSTEP 3They pay firstinvoiceYou get credit onyour next invoice

Good to know: the credit matches your plan, not theirs. Only their first paid invoice counts, so a business that never moves onto a paid plan earns nothing.

Step 1: Get your code

  1. Open Settings, then Refer & Earn.
  2. Under Your referral code, click Copy for the code on its own.
  3. Or under Shareable link, click Copy for a link that fills the code in for them.

Tip: the link is safer. A code typed by hand can be mistyped, and a referral only counts if the code went in at sign-up.

Step 2: Track what you have earned

Three cards show Credits earned, Credit on next invoice, and In progress, which counts everyone who has signed up but not yet paid.

Refer & Earn tracking

Three summary cards sit above the referrals table with coloured status pills. Amounts and venue names shown are examples.

CREDITS EARNED£120Across 4 referralsNEXT INVOICE£30Applied by StripeIN PROGRESS2Trialling nowREFERRALSYour referralsVENUESTATUSCREDITUPDATEDThe GlasshousePending-12 Jun 2026Maple SpaSigned up, trialling-9 Jun 2026Harbour ClinicCredited£302 Jun 2026Credit applies automatically once a referred venue starts paying.

Your referrals lists each business and where it has got to:

Status What it means
Pending You shared your code, they have not signed up
Signed up, trialling They joined through your link but have not paid a bill yet
Credited They paid, and your credit is on the way
Did not convert They never moved onto a paid plan, so there is no credit
Void A safety check stopped the credit

When a referral is Void or Did not convert, ResNeo prints the reason under the venue's name. Read that first.

Referrals are voided when the new venue signed up on the same business email domain as yours (ordinary addresses like gmail.com are ignored), when they paid with the same card as your venue, or when your venue had no payment account at the time.

Good to know: you can hold up to six unused credits at once. Refer more and the extras queue until earlier credits have come off your bills.

Common problems & fixes

Problem Likely cause Fix
There is no Refer & Earn tab You are not an admin, or the programme is not running for your account Ask an owner to check, or contact support
A referral says Void A safety check flagged it Read the reason under the venue name. If the businesses really are separate, contact support
A referral says Did not convert They never paid a first invoice Nothing to do. Credit only lands on a first paid bill
My credit has not reached my bill Credit lands on the next invoice, not right away Check Credit on next invoice. If you already hold six credits, the newest one queues
They signed up but I got nothing The code was not entered at sign-up Referrals only attach to brand-new sign-ups using your link

Next steps