Venue settings you can change in the app

A tour of the More tab: your venue profile, hours and closures, booking settings, booking page, communications, team, plan, referrals, linked venues and support, with a note on which of them are read only.

Venue settings you can change in the app

The More tab is the app's settings drawer. Most of what an owner changes week to week is here: your address and phone number, your opening hours, your booking page, the messages your clients get, and who is on your team.

A few things only ever show you the answer rather than let you change it, and this page is clear about which.

Before you start

Roles matter. An admin sees everything below. A team member sees a shorter list: Services, Business hours, the day-to-day tools, Support and their own Account settings.
A search bar sits at the top. Type "stripe", "SMS", "branding" or "closures" into Search settings and it jumps you to the right screen, including the ones the web calls something slightly different.
Changes are live. Anything you save here shows on the web dashboard immediately, and the other way round. There is no separate app copy of your settings.

What is on the More tab

At the top is your name, your venue and your role, with a bell for notifications. Under that, where your venue has it switched on, sits Ask ResNeo: ask how to do something in your own words and it answers from the ResNeo help centre. It stands where the settings search box used to, because a person at the top of this tab is usually looking for how to do something. Keep client details out of the question, and check the article it links to for the full steps.

Below that:

Quick actions: Today, Calendar availability, Waitlist and, for admins, Reports. Reports has four tabs: Overview, New bookings, Revenue and Clients. Between them they cover bookings, no-shows, cancellations, deposits, your team and your services, and Booked revenue, the value of everything on the diary by day and by calendar. Export your data sits at the bottom of Overview.

New bookings counts bookings that were made in a period, rather than bookings that fall in it. Pick Today, Yesterday, This week, Last week, This month, Last month or your own dates, group them by Day, Week or Month, and the bars split by how each one came in: Online, By your team, Walk-ins and, where it applies, By a linked venue. There is a CSV, and a New bookings card on Today.
Your venue: Services, Business hours, Booking settings, Booking page, Venue profile, and Compliance with Compliance settings where your plan includes them.
Team & clients: Team, Communications and Import contacts.
Booking types: whichever of Classes, Events and Resources your venue has switched on.
Billing & growth: Plan & payments and Refer & Earn.
Linked venues: Linked venues, Venue collectives, and Manage Collective once your venue is in a live collective. There is no separate Linked calendar page any more: a partner venue's calendars sit on the Calendar tab as columns of their own.
App & support: Support, Push notifications and Web dashboard.

Under those sit In-person payments, Tap to Pay on iPhone (on an iPhone, once card payments are switched on), Privacy & security, Your own bookings and Sign out, with the app version at the very bottom.

Good to know: if your subscription is past due or has been cancelled, admins see a Subscription issue banner at the top of More. Tap it to open Plan & payments.

Services

More → Services. Everything you sell as an appointment lives here, and you can set it all up from your phone. Three tabs sit along the top: Services, Categories and Add-ons.

To add a service:

On the Services tab, tap New service. (With no services yet, you can also tap Set up with AI and let it read your old price list for you.)
Fill in its name, length and price, and choose who does it.
Tap Create service.

To change a service, tap Edit on it. The form is split into cards you open one at a time:

Service options: versions a client picks between, such as 30 or 60 minutes, each with its own length and price.
Add-ons: extras offered with the service. Tap a group under Add from library to link one you already have, or tap New add-on group to make one here and link it straight away.
Guest booking rules, Staff override permissions, Location, Booking interval & start times, Processing time and Custom availability.

Tap Save changes when you are done.

To manage add-ons across all your services, open the Add-ons tab. Admins can make a New add-on group there, then link it to a service from that service's Add-ons card. Categories is where you create and order the headings your services sit under on your booking page.

Good to know: a team member can add services to the calendars they look after, and edit the ones they created. Admins can change any service.

Venue profile

More → Venue profile (admins). This is your business as clients and ResNeo see it.

Business details: Business name, and your address split into Building / venue name, Street, Town / city and Postcode.
Contact: Phone, Email and Business website.
Booking page: your Booking page address, the last part of your public link.
Operational settings: the No-show grace period (minutes), which is how long after the appointment time your team can mark a no-show, and your Timezone.
Branding: your Venue logo and Cover photo, plus Edit booking page branding, which opens the booking page editor.
Data import points at the web, because the import tool with its column mapping, validation and 24-hour undo runs there. Recent imports are listed for reference.

Tap Save changes when you are done.

Business hours and closures

More → Business hours. Two parts on one screen.

Weekly opening hours is the week you are normally open. Edit a day, and the card marks itself Unsaved changes until you tap Save opening hours in the bar at the bottom. If any existing bookings would fall outside the new hours, the app asks Save these hours anyway? before committing.

Closures & Exceptions covers one-off closures, amended hours and capacity changes. Tap a date on the calendar, then Add closure, or tap an existing entry to edit it. Past entries are hidden behind Show past blocks.

Staff working hours are a different thing and live under Calendar availability, covered in Working hours and time off in the app.

Booking settings

More → Booking settings (admins).

Booking models turns booking types on and off for your venue, with Primary booking type and Also offer on your booking page underneath.
Guest accounts holds Require sign-in to book.
Optional booking features lists Any available practitioner, Staff-first booking, Guest self-reschedule, Appointment waitlist and Class packs, courses & memberships.

Two of these open a little more when switched on. Any available practitioner lets you choose Priority order or Random. Appointment waitlist lets you choose what happens when a slot opens: Staff choose, First in line, notify in order, or Offer to all.

Class packs, courses & memberships is the exception: you can see it, but the products themselves are built on the web dashboard, and the row says so.

There is more on each of these in Optional booking features.

Booking page

More → Booking page (admins). Almost everything the web editor does, on your phone.

Your booking page shows the live address with Copy link and Open page, and lets you edit the Web address itself.
Embed on your website gives you the code to paste into your own site, with an optional Accent colour, and Copy code.
QR code produces a code for your window, your card or your counter.
Branding has Quick palettes, a Brand colour, a Font style and the option to use your brand colour in customer emails.
Announcement banner puts a short message at the top of your page.
Logo & cover handles your Logo and Cover photo, including how the cover is laid out and how the logo is framed.
Public page tabs switches the Services tab, Meet the team tab and About tab on and off. With them on you get Service photos, How services are listed, Team profiles, an About / welcome message, your Instagram, Facebook, TikTok and X (Twitter) links, and a Photo gallery.

See Your public booking page for what each of these does to what clients see.

Communications

More → Communications (admins). The same guest messages as the web: switch each one on or off, choose email, SMS or both, set the timing, and add an extra line to the standard template. Tap a card to preview it.

Below the message cards:

Staff alerts: Daily schedule email, New booking alerts and Cancellation alerts.
Business notifications, the owner New booking alert and the email address it goes to.
Ask for a Google review and the link it sends people to.

Changes arm a save bar at the bottom. Team members can look but not change, and the screen says so.

Full detail is in Guest communications.

Team

More → Team. Everyone sees a row for their own account at the top. Admins also get:

Team members, the list. Tap a person to change their role, the calendars they manage, their password or their invitation.
The + button to invite someone. If your plan's seats are full, the button is replaced by an amber note with an Upgrade plan button.
Role permissions, a reminder of what Admin and Staff can each do.
Session timeout, the auto-logout after a period of inactivity.

More on roles in Your team and staff logins.

Plan and payments

More → Plan & payments (admins). This one is mostly read only by design.

You can see your tier and status, your Est. next invoice, any Coupon applied, your Next billing or Access until date, your Current period, your Booking types, your Currency, your Calendar usage and your SMS this period.

What you can do here:

Manage billing opens the Stripe Customer Portal for card details, invoices, receipts, billing address and cancellation.
Open Stripe dashboard takes you to your own Stripe account, for payouts, balance and transactions. It is for admins, and it is the money that clients have paid you, which is a different thing from your ResNeo subscription.
Delete this venue under Danger zone schedules a 30-day grace-period deletion of the venue and all its data, which you can cancel any time before it ends.

What you cannot do here: change plan. Upgrades, downgrades and new subscriptions are handled on the ResNeo website, and the app gives you a Manage plan on the web button. That is an app store rule about digital subscriptions, not a ResNeo choice. Connecting Stripe so you can take client payments is a different thing entirely and is never affected.

See Plans and billing.

Refer & Earn

More → Refer & Earn (admins) shows Your referral code, your Shareable link with Copy link and Share, your Total credited, Credit remaining and Total referrals, and a list of Your referrals. It is the same scheme as the web, described in Refer and earn.

Support

More → Support is open to everyone. Browse the help centre opens these articles. Below it is a message form: pick a category (General, Billing, Technical or Feature), fill in Subject and Message, optionally add Your email and Phone number, then Send message. There is also a direct email address under Other ways to reach us.

Linked venues and collectives

More → Linked venues (admins) manages sharing with another venue. Link with a venue starts one in a guided flow, Get invite link produces a link you can send to a venue that is not on ResNeo yet, and requests and links are grouped under Incoming requests, Active, a sent-and-waiting section you can tap to cancel, and Past. Tap an active link to review or change what each side can see and do.

Link with a venue, step by step

Tap Link with a venue and answer a short run of questions.

Which venue? Search by name, or paste their booking page address.
How closely will you work together? Pick one of three: See each other's diaries (each venue sees the other's calendar in full but changes nothing), Manage each other's bookings (client details too, and changes to bookings that already exist), or Work as one team (make, move and cancel bookings for each other, and see each other's booking reports). Customise permissions opens the full editor if you want something in between.
Share one booking page? This appears only on Work as one team, the one level that can carry a collective. Choose Just link for now or Also start a collective, in which case you name it and pick its web address, and you become the host.
A short note for the other venue, which is optional.
Check and send shows the venue, the level, the collective if there is one, your note, and what the other venue will read. Tap Send request.

Nothing changes until they accept. Your request is listed under Sent by you on the same tab, and you can tap it there to cancel it.

Answering a request

When another venue asks to link with you, a banner appears above the tabs with Review request. That opens the same flow from your side: what they are asking, what each of you will be able to do, Adjust permissions if you want to share less, then Check and accept. Tap Accept, or Accept and join the collective where one is offered, or Decline.

If they invited you to a collective but the permissions you chose do not carry one, the screen offers Accept the link only and keeps the invitation open for later.

Finishing a new collective

Once the other venue accepts, the host gets a Continue setup banner. Two saves make the page live: first which of your services go on it, then which calendars at each venue do them. A collective with only one venue in it is not live, so nothing is parked while you wait. Both sides see a notice saying what is being waited on.

If a member already has a service with the same name as one you put on the page, it is asked rather than given a second copy. The member sees {host} wants to use your {service} with a Choose button on Manage Collective, and answers Use my {service} (so its calendars and bookings stay as they are) or Keep mine separate (in which case theirs is parked while the collective is live). Until they answer, their calendars cannot offer that service, and the host's What needs you list says who is still to reply.

Venue collectives

More → Venue collectives (admins) is the list of collectives your venue is in or has been invited to. A collective puts several linked venues on one public booking page. Each card shows the collective's name, a Host or Member pill, whether it is Active or an Invitation pending, who is in it, and a link to View combined booking page.

Create venue collective starts one. It needs a link that grants create, edit and cancel access in both directions, and the screen tells you when that is missing.
Accept invitation and Decline answer an invitation, and joining now happens in the app rather than on the web. On a collective that runs on shared services, Accept invitation opens a short flow: what joining means, your services (including any that share a name with one on the page), forms you already use, then Check and join.
Leave takes your venue out. The sheet tells you that you keep every service, calendar and booking, that the services the host was managing become yours to edit, and that guests visiting your own booking page will book your own services there again.
Hosts get Manage Collective and Manage combined page.

More → Manage Collective (admins) is where a live collective is run, and it appears only once you are in one. It has three tabs:

Services. A host sees each venue's health, a What needs you list, and every service across the venues, and can choose which calendars offer what in bulk, preview what guests will see with See what each venue will show, and save. A member sees what is on the page for it, marked From the host, what is Parked, and any same-name question the host is waiting on an answer to.
Venues. The host's members, Invite a venue, Ask to host, Remove and End the collective.
History. Every change, with filters and Download this history.

Manage combined page is the page itself: its address, branding, about text and photos. On a collective that runs on shared services its Services tab does not build a catalogue; it points you at your own Services screen for which of your calendars offer each service, and at Manage Collective for the rest.

A word on what a collective does and does not touch: the host decides which services are on the shared page and sets their prices, deposits, options, add-ons and forms for every venue. Every venue keeps its own calendars, hours, clients, bookings and payments. A member's services that are not on the page are parked, so nobody can book them, the team included, though bookings already made are not changed. A member's own booking page sends guests to the collective page while it is live. Leaving puts everything back, and none of it ever changes your account links.

See Linked venues.

Common problems & fixes

Problem	Likely cause	Fix
A row is missing from More	Many rows are admin only, and booking-type rows only appear for types your venue has switched on	Ask an admin, or turn the booking type on under Booking settings
You cannot find something by name	The app and the web sometimes use different words	Type it into Search settings; common web words are matched too
A switch will not move	You are signed in as a team member	Only admins can change venue settings
Nothing saves and a banner mentions your subscription	Past due or expired plans pause every change	Open Plan & payments and sort the billing out, or do it on the web
Change plan is not offered	Plan changes are handled on the web for app store reasons	Tap Manage plan on the web
Your hours will not save	Existing bookings fall outside the new hours	Answer Save these hours anyway?, or move those bookings first
An offline banner appears	You have no connection	Changes do not save while offline, and there is no queue. Reconnect and try again

Venue settings you can change in the app