Troubleshooting
Stripe Connect, SMS, availability, CSV imports, and access problems.
- Stripe and payment problems
Client payment errors, unfinished Stripe setup, and the difference between Stripe Connect and your ResNeo subscription.
- SMS messages not sending
Why a text did not arrive: no mobile number, the SMS tickbox, the Light card requirement, and where to read the failure.
- Slots not showing or calendar gaps
Why your booking page offers no times: services without a calendar, the two sets of hours, closures, booking rules, and paused billing.
- Data import problems
A stuck wizard step, validation you cannot clear, ambiguous dates, a part-finished run, and the 24-hour undo.
- Login, staff access and permissions
Sign-in links that will not work, password resets, what a team member cannot reach, auto-logout, and billing locks.