ResNeo HelpDashboard

Appointments Light, Plus, and Pro

How unified scheduling fits together, what each tier includes, how the sidebar labels change, and where to manage your subscription.

Welcome to your Appointments plan

You run unified scheduling: one place to manage bookable calendars (often one column per person or room), your service catalogue, availability, and (when you turn them on) classes, ticketed events, and bookable resources. The articles below walk you through each area in plain language.

What this covers: how the three tiers differ, how the left menu adapts to your venue, where to turn booking models on or off, and where to change your plan.

Plan limits at a glance

Exact caps are in Settings → Plan. Upgrade there if you outgrow your tier.

Compare the three tiers

Light Plus Pro
Monthly price (guide) £20/month £49/month £99/month
Bookable calendars 1 Up to 5 Unlimited
Team logins 1 Up to 5 Unlimited
SMS bundle 100 segments included per month 250 segments included per month 500 segments included per month
After your SMS bundle Overage billed at 6p per segment Same overage rate Same overage rate

Your plan is named Appointments Light, Appointments Plus, or Appointments Pro wherever ResNeo shows it to you.

Settings → Plan shows the live figures: SMS usage as segments used out of your monthly allowance, and Calendar usage as calendars used out of your cap (or "Unlimited"). If Add calendar or the invite button disappears, you have reached that cap. Deactivate something you no longer need, or upgrade.

On Appointments Light, add a card before you rely on SMS. Light bills SMS as you go, so ResNeo needs a card on file under Settings → Plan. Until you add one, text messages are quietly skipped and only the email version goes out. Settings → Communications shows a reminder about this until you are set up.

What “unified scheduling” means day to day

  • Calendar Availability is where admins build calendars and everyone sets hours. It has four tabs: Calendars, Availability, Breaks, and Closures & amended hours.
  • Services holds your appointment catalogue: durations, buffers, deposits, and either One fixed offering or Multiple bookable options such as "45 min" and "60 min" at different prices.
  • Appointment Calendar is the live grid for moving and opening bookings. It sits directly under the list link in the sidebar when your venue is calendar-eligible.
  • Appointments (or Bookings) is the high-volume list: filters, search, expandable rows, and bulk messaging. To download a spreadsheet, go to Settings → Reports and use Data export instead.

If you also enable classes, events, or resources, guests see matching tabs on your public page and you get matching items in the sidebar just below Contacts.

Sidebar labels that change with your setup

Dashboard sidebar (appointments)

Links reflect your venue: list label may be Appointments or Bookings; model links (Services, Classes, …) appear after Contacts when enabled.

  • When appointments are the only thing you sell, the list link reads Appointments and the action reads New Appointment. As soon as you turn on another booking type, those two labels become Bookings and New Booking so the menu stays accurate. Nothing else in the menu is renamed.
  • Services, Classes, Events, and Resources only appear once you have turned that booking type on, and they slot in just after Contacts. Compliance appears there too when you switch compliance records on.
  • Venue-wide Settings is admin only. Staff see the same link relabelled Account, and it opens their own profile and password rather than the venue. Reports is a tab inside Settings, so staff do not see it either.

Turning booking types on or off

Admins: open Settings → Booking Settings and find the Booking models card. Tick only what you sell: Appointments & services, Ticketed events, Classes & sessions, or Resources & facilities. There is no save button. The card confirms "Changes will save automatically in a moment", then "All booking type changes are saved". Each ticked model gets a Set up → link straight to the screen where you build it.

Come back any time you launch a new line of business. For what each model does, and for the other switches on this tab, see optional booking features.

Booking models (Settings → Booking Settings)

Turn models on or off; only active ones appear in the sidebar and on your public page.

A sensible setup order

  1. Turn on only the booking models you are ready to sell, under Settings → Booking Settings.
  2. Create or check the calendars those models will use, under Calendar Availability, and set each one's hours.
  3. Add the matching catalogue items: services, class types, events, or resources.
  4. Connect Stripe under Settings → Payments if you want deposits or online payment.
  5. Test your public booking page as a guest before you share the link. Your dashboard home has a setup checklist that tracks these steps for you.

Changing your plan

Everything to do with money lives on Settings → Plan: your Current plan, your Estimated next invoice, your next billing date, and the usage cards above.

  • Change Appointments plan shows the Light, Plus, and Pro cards side by side, with an Upgrade to or Downgrade to button and a confirmation step. An upgrade tells you what you will "Pay the difference" for the rest of this billing period, a downgrade gives you a "Credit for unused time" on your current plan.
  • Manage Billing opens the Stripe customer portal for invoices and cancellation, and Update payment method changes the card on file.

Where to go next