Connect Stripe to take payments
Connecting Stripe lets clients pay a deposit or the full price when they book. Money goes straight to your own bank account. ResNeo never holds it.
Before you start
- Do you need this today? Only if you want clients to pay online. If you take payment in the chair, skip this page, share your booking link, and come back when you are ready.
- Sign in as an admin. Team members do not have a Settings tab at all, only Account.
- Have these handy: your trading name and address, your bank account number and sort code, and photo ID plus a date of birth and home address for whoever owns or runs the business. Stripe asks for all of it, and hunting for a document is what makes this feel long.
- You may have already done this in the setup wizard. Check Settings, then Payments, before starting again.
It is two steps on ResNeo's side. Stripe asks for a fair amount of detail in between, so set aside fifteen minutes.
Settings, Plan vs Settings, Payments
Two separate Settings tabs: Plan is what you pay ResNeo, Payments is guest card money flowing to your own account.
Two different things. Plan is what you pay ResNeo. Payments is how your clients pay you. This page is about Payments.
Step 1: Business and bank details
- Open Settings from the sidebar, then the Payments tab.
- Find the Stripe payments card and click Start Stripe setup.
- Stripe opens and asks about your business and the bank account to pay out to.
- Work through to the end and you are returned to ResNeo.
Stripe setup: two steps to ready
A two-step stepper moving from business and bank details, through identity verification, to a connected state.
Stopped partway through? The button reads Continue Stripe setup when you come back, and you never start over. But read the warning below before you leave it unfinished.
Step 2: Identity verification
- Back on the Payments tab, click Complete identity verification.
- Upload the ID document Stripe asks for.
- Finish and return to ResNeo.
Good to know: step 2 can be briefly unavailable right after step 1, showing Available after Step 1 is complete. Give Stripe a few minutes and refresh.
How you know you are ready
The Stripe payments card shows a green Stripe connected; charges enabled. Under it sits Account: and a long reference starting acct_. That is your Stripe account number, and support may ask for it.
Submitted everything but still not green? Stripe sometimes reviews new accounts, which can take a few hours and occasionally a day or two. Nothing is broken and there is nothing to redo. Watch for an email from Stripe asking for another document.
Warning: finish both steps before you take deposits. While Stripe is unfinished, any service that asks for a deposit or card payment fails for your client at the last step, and the booking is not kept. You will never see it in your diary. Until the card shows Stripe connected; charges enabled, either finish Stripe or turn deposits off on your services.
Turn on deposits for a service
Connecting Stripe does not by itself ask anyone for money. You choose that service by service.
- Open Services from the sidebar.
- Open the service you want a deposit for.
- Set how it is paid: nothing up front, a deposit, or the full price.
- Save.
If you set a deposit before Stripe is finished, you will see a warning that Stripe is not connected. Finish Stripe first.
Where your money goes
Client card payments go to your own Stripe account and out to the bank account you gave Stripe.
To see it, open Settings, then Payments, and click Open Stripe dashboard. Stripe opens in a new tab showing your balance, every payment taken, and when each payout landed. Payout speed is set by Stripe, not ResNeo, and the first one usually takes a few days longer than the rest.
Good to know: taking a client's remaining balance in person, on your phone, is set up under Settings, then Booking Settings, in the Taking payment in person section. Not on this tab.
Common problems & fixes
| Problem | Likely cause | Fix |
|---|---|---|
| Clients get a payment error and no booking appears | Stripe is not finished but a service asks for a deposit | Finish both Stripe steps, or turn the deposit off on that service |
| The card still says Continue Stripe setup | Step 1 was not completed | Click it and work through to the end |
| Complete identity verification is greyed out | Stripe has not finished processing step 1 | Wait a few minutes and refresh |
| Everything is submitted but it is not green | Stripe is reviewing your account | Wait, and check your email for a Stripe request |
| I connected Stripe but nobody is charged | No service asks for payment yet | Open Services and set a deposit or full payment on the ones you want |
| I have no Payments tab | You are signed in as a team member | Only admins can connect Stripe. Ask an admin |