Automated guest communications (tables)
Table bookings lane, message types, channels, timing, and previews.
Communications (table bookings lane)
Open Settings → Communications.
Lanes
Restaurant and founding venues see Table bookings separately from Appointments & other when both apply.
Message types
Examples include confirmation, deposit request, confirmation, reminder, confirm or cancel prompt, pre-visit reminder, modification, cancellation, auto-cancel, no-show (email where used), post-visit thank you, and custom staff messages.
Channels and timing
Each message can use email and/or SMS, subject to plan and template. Timed messages support hours before or after the booking.
Preview
Use preview to check merge fields and tone before you switch messages on for live traffic.
SMS allowance
Most non-Light plans include a monthly SMS bundle with overage rates on Plan. Light appointments-style tiers may use metered SMS; read any banner in Communications if you see Light-style copy on a hybrid venue.