Switching from Fresha
Looking for a Fresha alternative? Here is what it costs, and how to switch.
Fresha's published charges, when staying is the better call, how to get your data out, and one plan for moving to a flat fee.
- 0% booking commission
- Flat fee from £20 a month
- Your data out, step by step
The short answer
What is a good alternative to Fresha?
One alternative to Fresha is a flat-fee booking system that charges no commission on new clients, such as ResNeo from £20 a month (Stripe's standard card fees still apply). Fresha can still be the better choice if its marketplace sends you a steady flow of new clients. For one person, Fresha's £14.95 (£17.94 with VAT) a month is lower than ResNeo Light's £20 including VAT, but each new marketplace client adds 20% of their first booking, minimum £4 plus VAT. To switch, export your clients and appointments while your Fresha plan is active, import them into ResNeo and check them within the 24-hour undo. Fresha's figures were checked on 6 November 2026.
What does Fresha charge in the UK?
What Fresha publishes, with the source under each figure and ResNeo beside it.
| What | Fresha, as published | ResNeo |
|---|---|---|
| One person | Fresha£14.95 (£17.94 with VAT) a monthIndependent plan, one bookable team member.Check: Fresha's pricing page | ResNeo£20 a month including VAT (Light, 1 calendar) |
| A team | Fresha£9.95 (£11.94 with VAT) a month per bookable team memberTeam plan. Custom rates over 20.Check: Fresha's pricing page | ResNeo£49 for up to 5 calendars (Plus), £99 for any number (Pro), including VAT |
| New client from the marketplace | Fresha20% of the first booking plus VAT, minimum £4 (£4.80 with VAT), once per clientNever on returning clients. A cap applies on higher-value services; Fresha does not publish it.Check: Fresha's pricing page, Fresha help: new client fees | ResNeoNone, on any booking |
| Reminder texts | Fresha20 free a month (20 per team member on Team), then 6p a text plus VAT (7.2p with VAT)Automated emails and app notifications are free. Marketing texts 8p.Check: Fresha's pricing page | ResNeo100, 250 or 500 texts a month by plan, then 6p each. Emails cost nothing |
| Card payments | FreshaOnline 1.40% + 25p. In person 1.19% + 20p, plus 7p per Tap to Pay authorisationOptional: you can take payments another way.Check: Fresha's pricing page | ResNeoStripe's standard fees, from 1.5% + 20p (standard UK cards). ResNeo adds nothing |
| Add-ons | FreshaInsights £7.95 (£9.54 with VAT) per team member and Client Loyalty £49.95 (£59.94 with VAT) per location, monthlyCheck: Fresha's pricing page | ResNeoNone. Checkout (till, gift vouchers, loyalty card) costs nothing extra; ResNeo is switching it on for businesses gradually. If you would like it, talk to us |
| Contract | FreshaMonthly, no minimum term, 7-day free trialCancelling stops renewal at the next billing cycle; the partner terms also mention 30 days' written notice.Check: Fresha's pricing page, Fresha help: manage your plan, Fresha's partner terms | ResNeoMonthly, no contract. 14-day free trial, card required |
Checked on Fresha’s own pages. Prices change, so check each figure on Fresha's pricing page or the link beside it. Fresha's pricing page says its rates are exclusive of 20.0% sales tax, so we add 20% VAT to compare. ResNeo: Prices are in pounds sterling and include VAT.
If your business is VAT registered and reclaims VAT, compare prices before VAT instead: ResNeo’s £20, £49 and £99 plans are £16.67, £40.83 and £82.50 before VAT.
How Fresha’s new client fee works
Here is the fee as Fresha’s help article on new client fees describes it.
- It is charged once, on a client not already on your Fresha client list who first found you on its marketplace.
- It also applies when a client views your marketplace profile, then books through your website or social pages.
- It is worked out on that first booking, without tips or products, with an unpublished cap on higher-value services.
- It is not charged for clients imported or added before their first booking, or a no-show marked on the day.
- If you cancel a new client's booking yourself, the fee still applies. If the client cancels online, it moves to their next booking.
- Online booking through your own website and social pages needs your marketplace profile listed. Fresha says unlisting it turns off all your online booking channels.
Fresha vs ResNeo: prices compared on real numbers
Including VAT on both sides, a stylist working alone with 100 reminder texts a month pays £23.70 on Fresha’s Independent plan and £20 on ResNeo Light (100 texts included). With none, Fresha is £17.94, below ResNeo’s £20. Each new marketplace client on a £40 first booking adds £9.60 with VAT.
Working on your own
One bookable person, 100 reminder texts a month, first bookings worth £40.
- Fresha Independent, no marketplace clients£23.70 a month
£17.94 subscription (£14.95 + VAT) + £5.76 texts (80 beyond the 20 free, 6p + VAT)
- Fresha Independent, 3 new marketplace clients£52.50 a month
£17.94 subscription (£14.95 + VAT) + £5.76 texts (80 beyond the 20 free, 6p + VAT) + £28.80 new-client fees (3 × £8 + VAT)
- ResNeo Appointments Light£20 a month
£20 subscription (100 texts included)
A team of three
Three bookable people, 250 reminder texts a month, first bookings worth £40.
- Fresha Team, no marketplace clients£49.50 a month
£35.82 subscription (3 × £9.95 + VAT) + £13.68 texts (190 beyond the 60 free, 6p + VAT)
- Fresha Team, 6 new marketplace clients£107.10 a month
£35.82 subscription (3 × £9.95 + VAT) + £13.68 texts (190 beyond the 60 free, 6p + VAT) + £57.60 new-client fees (6 × £8 + VAT)
- ResNeo Appointments Plus£49 a month
£49 subscription (250 texts included)
- Fresha subscription
- Fresha texts
- Fresha new-client fees
- ResNeo plan
- ResNeo texts
Published rates read on 6 November 2026, minimum fees applied, one message per text, card fees left out for everyone. Fresha's pricing page says its rates are exclusive of 20.0% sales tax, so we add 20% VAT to compare. ResNeo: Prices are in pounds sterling and include VAT.
Subscription only, by team size
Including VAT, Fresha’s subscription is lower for one to four people and for six to eight. ResNeo’s is lower at five and from nine, because Pro’s £99 covers any number. Fresha’s new-client fees come on top.
| People | Freshawith VAT | ResNeoincluding VAT | Lower |
|---|---|---|---|
| 1 | £17.94£14.95 + VAT | £20 Light | Fresha |
| 2 | £23.88£19.90 + VAT | £49 Plus | Fresha |
| 3 | £35.82£29.85 + VAT | £49 Plus | Fresha |
| 4 | £47.76£39.80 + VAT | £49 Plus | Fresha |
| 5 | £59.70£49.75 + VAT | £49 Plus | ResNeo |
| 6 | £71.64£59.70 + VAT | £99 Pro | Fresha |
| 7 | £83.58£69.65 + VAT | £99 Pro | Fresha |
| 8 | £95.52£79.60 + VAT | £99 Pro | Fresha |
| 9 | £107.46£89.55 + VAT | £99 Pro | ResNeo |
| 10 | £119.40£99.50 + VAT | £99 Pro | ResNeo |
Checked . Fresha's pricing page says its rates are exclusive of 20.0% sales tax, so we add 20% VAT to compare. ResNeo: Prices are in pounds sterling and include VAT.
Fresha alternatives in the UK, by what you want to change
| If you want | One kind of alternative | What to check |
|---|---|---|
| A client app, with paid promotion only when you want it | An app such as Booksy: £48 a month with VAT, plus £6 per extra user, with free reminders. Boost, if on, is 30% of a new client’s first visit, minimum £6 with VAT.Booksy, compared | CheckWhether you need Boost, and how many texts you send |
| Done-for-you set-up and training | An all-in-one salon system on a quoted plan, such as Phorest, whose UK and Irish terms run for a year and renew automatically.Phorest, compared | CheckThe written quote, the contract length and your notice date |
| No commission and no contract | A flat-fee booking system such as ResNeo: £20, £49 or £99 a month including VAT, 0% booking commission, monthly terms. | CheckThe text allowance, card fees and how many calendars you need |
Figures from each platform’s own UK pages, read on ; each linked guide shows its sources. ResNeo: Prices are in pounds sterling and include VAT.
What Fresha does well
- A large marketplace that can bring you new clients, with no fee on their repeat visits.
- A low price for one person, no minimum term, and free automated emails and app notifications.
- On the Team plan, Multi merchant pays independents directly, which suits a chair rental salon.
ResNeo lists you free at resneo.com/book once your booking page is set up, but it is newer and smaller than Fresha’s marketplace.
Should you stay with Fresha or switch?
Stay
Staying with Fresha makes sense if
- Fresha's marketplace brings you a steady stream of new clients you would not find on your own, and the fee is worth it for them.
- You are a stylist working alone with few marketplace clients and texts, where Fresha’s price is lower even with VAT added.
- You rely on Fresha gift cards, memberships or Client Loyalty, and need them running from day one.
- This is your busiest month. Plan the move for a quieter one.
Switch
Switching makes sense if
- Most of your new clients find you on Instagram, Google or through a friend, yet Fresha still charges the fee when they look at your Fresha profile before they book.
- You want clients who find you online to book you directly, with no marketplace listing in between.
- You run a rent-a-chair salon and want each renter on their own account, linked into one booking page. See chair rental salon software.
- You want deposits paid straight into your own Stripe account, not a Fresha wallet.
How to export your clients and appointments from Fresha
Steps and menu names from Fresha’s own help centre.
Your client list
- 1On a computer, open Clients from the main menu on the left.
- 2Select Clients list in the left panel.
- 3Click Options at the top right and choose CSV or Excel.
On the Fresha app: Clients, then Actions (the three dots), then Excel or CSV. You need the Can download clients permission.
Your appointments, past and future
- 1Open your Appointments list. If you cannot find it, some guides place it under Sales.
- 2Set the date range from your very first booking to your furthest future booking.
- 3Click Export at the top right and choose CSV or Excel. A PDF cannot be imported.
Your service menu
- 1Open Catalog in the left menu, then Service menu.
- 2Click Options at the top right and choose Excel or CSV.
Export before you cancel, not after
Fresha's data protection terms give you up to 30 days after the agreement ends to download client data, after which Fresha may delete it. Its help centre says that when you cancel, your workspace access is removed and your marketplace profile is unlisted. Run every export while your plan is active. Source: Fresha's data protection terms and Fresha help: manage your plan.
What moves from Fresha to ResNeo
Clients and appointments come across. Money, balances and your marketplace profile do not.
| From Fresha | Moves? | How, or what to do instead |
|---|---|---|
| Clients | Yes | Upload Fresha's clients CSV as a Client list: names, phones, emails, notes, addresses and marketing choices. Other columns are kept under Imported details. |
| Appointments, past and future | Yes | Upload the appointments export as a Booking history. Past visits count on each client; future bookings land in your calendar. |
| Deposits clients paid on Fresha | Partly | If the export has deposit columns, map them to Deposit amount (£) and Deposit paid. No money moves: a refund of a deposit taken through Fresha has to be made in Fresha. |
| Gift cards and memberships | No | Not through the data import. Checkout's Import vouchers from a file brings in each voucher's code, balance and expiry, but ResNeo is switching Checkout on for businesses gradually: if you would like it, talk to us. Otherwise list them from the Liability summary and honour them by hand. |
| Saved cards | No | Fresha says card details cannot be exported. Clients add a card again when they next book with a deposit. |
| Marketplace profile and reviews | No | Your profile is unlisted when you cancel. Fresha says reviews are hidden, not deleted, and return if you reactivate; they cannot move elsewhere. |
| Message credits | No | Fresha's terms say bought message credits are non-refundable, including on termination. |
Also not imported: products, forms, photos and loyalty balances. Staff arrive as calendars, not logins, so you invite your team. ResNeo’s memberships are for classes, not appointments.
Importing your Fresha files into ResNeo
In Settings, Profile, click Open Data Import (admins only). Upload the clients file as a Client list and the appointments as a Booking history, check the matches on Map, then Approve & start import. For 24 hours, Undo then Undo import reverses it. Try twenty clients first. Step by step: importing your data and data import problems.
Rather not do it yourself? Send us your export and we’ll move your clients, future bookings and team across for free. Then check everything before you share your new link.
A plan for leaving Fresha without losing bookings
Build ResNeo first, import once, run both for a week, then cancel Fresha.
- 1
Week 1
Set ResNeo up while Fresha carries on
- Start your 14-day free trial and build your menu with Set up with AI from your Fresha booking page or exported menu.
- Connect Stripe for future deposits (how), but add deposits to your services after import day.
- Run every Fresha export above.
- Switch on Ask for a Google review in ResNeo.
- 2
Import day
Bring your clients and appointments across, once
- Leave Send upcoming reminders for imported bookings unticked. Fresha keeps reminding clients about bookings made there, so each client gets one reminder, not two.
- With no deposit columns in the export, a booking for a service that has a ResNeo deposit shows Deposit pending. Check those bookings.
- 3
Overlap week
Take new bookings on ResNeo only
- Stop Fresha's online booking: Fresha says unlisting your marketplace profile turns off all its online booking channels.
- Until the last Fresha booking has passed, check Fresha each day for new bookings, cancellations and changes, and copy them into ResNeo. Do not import the appointments file again: ResNeo would add the bookings it already has a second time.
- Let existing Fresha bookings run their course: if you cancel one yourself, Fresha still charges any new-client fee on it.
- 4
Switch day
Move your links and tell your clients
- Swap the link in your Instagram bio, Google Business Profile and website (embed and QR code under Settings, Booking Page, Website widget & QR code). If your Instagram Book button came through Fresha and cannot point to ResNeo, remove it.
- Stop selling Fresha gift cards. When a client brings one, take it off their bill with Record a payment, choose Another way and note the card’s code.
- 5
After the last Fresha booking
Close Fresha
- Keep Fresha open until the last appointment with a Fresha deposit has happened, because any refund of it is made in Fresha.
- Check your Fresha wallet has paid out (Fresha’s payout help).
- Cancel under Settings, Billing, Subscriptions, Actions, Cancel plan, allowing for 30 days’ notice.
What to tell your clients
“Hi [name], it’s [you] at [business]. From [date] I’m taking bookings on my new booking page: [link]. Your next appointment is still booked, nothing changes.”
Send it to clients with an upcoming appointment. ResNeo’s bulk messages go only to clients with marketing consent, so reach everyone else through your Instagram, website and Google profile.
What you get on ResNeo, and what it costs
No new-client fee on any booking, and your own booking page as the front door, with no marketplace listing in between. Deposits and no-show fees go straight into your own Stripe account (Stripe’s standard fees apply), and you get reminders, client records, consent forms, the apps and unlimited team logins, monthly. Checkout, the till with gift vouchers and a loyalty card: ResNeo is switching this on for businesses gradually. If you would like it, talk to us.
A stylist working alone usually needs Light. A small team needs Plus, and a bigger floor Pro.
Appointments Light
£20a month
One person, one calendar
Appointments Plus
£49a month
Up to 5 bookable calendars, with unlimited team logins
Appointments Pro
£99a month
Unlimited calendars and logins
Prices include VAT. Every plan includes unlimited team logins, online booking, deposits, reminders, client records and the iOS and Android apps, and starts with a 14-day free trial. Cancel anytime. Your subscription stays active until the end of your current billing period, and you are not charged again after that. If you cancel during your free trial, you pay nothing. See every plan and fee in full.
See the price calculator, what commission costs a salon and software for self-employed stylists.
Prices are in pounds sterling and include VAT. If your business is in Ireland, talk to us before you take card payments online: online payments in euros are not switched on yet.
Fresha is a trade mark of its owner. ResNeo is not affiliated with, endorsed by or connected to Fresha.
Common questions
Leaving Fresha, answered.
Is there a free alternative to Fresha?
ResNeo is not free: it is £20 a month for one person after a 14-day free trial. An app with no monthly fee still makes money somewhere, often from new-client fees, card processing or add-ons, so compare the cost per booking as well as per month.
Does Fresha charge commission?
Yes, on new marketplace clients: a one-time 20% of the first booking, minimum £4, plus VAT, with a cap on higher-value services. Never on returning clients. The subscription is on top.
Can I avoid Fresha's new client fee?
It is not charged on clients already on your Fresha client list, including imported ones, so add existing clients before they book. You cannot switch it off and keep online booking: Fresha says booking through your own website needs your marketplace profile listed.
Can I keep Fresha for new clients and use ResNeo for my regulars?
You can, but the two diaries do not talk to each other, so you block out each booking by hand on the other, and a client who sees your Fresha profile first can still bring a fee.
How long do I have to export my data after leaving Fresha?
Fresha's terms give you up to 30 days after the agreement ends, then it may delete your data. But workspace access goes when you cancel, so export first.
What happens to my Fresha reviews if I leave?
Fresha unlists your profile when you cancel, and says reviews are hidden rather than deleted, returning if you reactivate. They do not move to another system, so build Google reviews while you are still on Fresha.
Is ResNeo cheaper than Fresha?
It depends. Working alone with 100 texts a month, Fresha comes to £23.70 with VAT and ResNeo Light to £20 including VAT; with no texts, Fresha is £17.94. Each new marketplace client adds at least £4.80 with VAT. For two to four people, and six to eight, Fresha's subscription is lower.
How do I cancel Fresha?
Settings, Billing, Subscriptions, then Actions and Cancel plan. The plan stops renewing at the next billing cycle; the partner terms also mention 30 days' written notice. Export your data and let your wallet pay out first.
Sources
Where this page’s facts come from
Every Fresha figure comes from Fresha's own pricing page, help centre or terms. Spotted something out of date? Tell us at hello@resneo.com. Checked on .
- 1
Fresha
Plan prices, the 20% new client fee and £4 minimum, text, email, card and add-on prices, the trial, and that rates exclude 20% sales tax.
- 2
Fresha help centre
Who counts as a new client, the cap, cancellations, and that online booking through your own site needs a listed profile.
- 3
Fresha help centre
How to cancel, and what happens to your workspace, profile and reviews.
- 4
- 5
- 6
Fresha help centre
Client and appointment export steps, and that card details cannot be exported.
- 7
- 8
- 9
Stripe
Stripe's published fee for standard UK cards, 1.5% + 20p, which applies to card payments taken through ResNeo.
- 10
Keep reading
More switching guides
- Salon booking software with no commissionWhat the big platforms charge on new clients, worked through on real appointment prices.
- Booking software price calculatorPut in your own team size, bookings and texts, and compare the monthly bill.
- Chair rental salon softwareEvery chair renter keeps their own diary, clients and payments, on one salon booking page.
Ready to move from Fresha?
Start your free trial, set ResNeo up alongside Fresha, and switch when you are ready.