Website Terms of Use

These Website Terms of Use explain the rules for using the ReserveNI website and general public pages, including www.reserveni.com and any related public pages we operate.

By using this website, you agree to these terms. If you do not agree to them, you should not use the website.

1. Who we are

This website is operated by JAR 26 LTD, a company registered in Northern Ireland under company number NI740269, trading as ReserveNI.

Our registered office is 100a Main Street, Bangor, Northern Ireland, BT20 4AG.

Our trading address is 5 Church Road, Holywood, Northern Ireland, BT18 9BU.

You can contact us by email: hello@reserveni.com.

For legal notices, privacy requests, customer support, or formal correspondence, please use the contact details or contact form made available on our website. We may also provide a dedicated email address for specific legal, privacy, billing or support matters.

Our ICO registration number is ZC137345.

2. What ReserveNI does

ReserveNI provides booking and business-management software for venues and service-based businesses. Our platform may include booking pages, booking widgets, staff/resource management, client records, reminders, deposit collection functionality, reporting and related tools.

The public website provides general information about ReserveNI, our features, pricing, and how prospective business customers can contact us or sign up.

3. These Website Terms of Use are not the full customer contract

These Website Terms of Use apply to visitors using the public website.

If you sign up for, subscribe to, or onboard onto the ReserveNI platform as a business customer, your use of the platform may also be governed by separate customer terms, an order form, subscription terms, payment terms, data processing terms and any onboarding documents agreed with you.

If there is any conflict between these Website Terms of Use and the specific customer terms agreed with you during sign-up or onboarding, the customer terms will take priority for your use of the paid ReserveNI platform.

4. Pricing and feature information

We try to keep the information on our website accurate and up to date. However, features, pricing, plans, allowances, SMS usage, integrations, availability and promotional offers may change from time to time.

Unless expressly stated otherwise, website pricing information is provided for general guidance and does not create a binding offer until accepted through our sign-up, onboarding or order process.

Where subscription cancellation is described as available, cancellation is subject to the cancellation terms shown at sign-up or in your customer terms. Unless we agree otherwise in writing, you may cancel by giving 30 days’ notice, and your subscription will remain active until the end of the notice period.

5. Guest bookings made through ReserveNI

ReserveNI provides booking technology to venues and businesses. Where a guest, client or customer makes a booking with a venue using a ReserveNI booking page, widget, link or related booking tool, the booking or service contract is between the guest and the relevant venue, not ReserveNI.

The venue is responsible for its own services, staff, premises, prices, availability, booking rules, cancellation terms, refund rules, no-show policies, service quality, health and safety obligations, consumer-law compliance and customer complaints.

ReserveNI is not responsible for the performance of services provided by venues, the accuracy of venue information, venue availability, venue cancellation decisions, venue refund decisions, or any failure by a venue to provide a booked service.

Guests should check the venue's own terms, cancellation policy, refund policy and contact details before making a booking.

6. Deposits and payments

Where deposits, booking payments or related payments are made through a ReserveNI booking page or platform feature, those payments are processed and managed through the relevant venue and/or a third-party payment provider such as Stripe.

ReserveNI does not hold booking money. We do not operate as a bank, escrow provider, payment institution or client-money account for booking payments.

Refunds, cancellations, no-shows, chargebacks, payment disputes and deposit treatment are subject to the relevant venue's policies and the rules, processes and timings of the applicable payment provider.

ReserveNI does not hold booking money and is not responsible for refunding booking payments, deposit payments or venue service payments. Guests should contact the venue directly for booking-payment disputes, service complaints or refund requests.

7. Acceptable use of the website

You must not misuse the website. In particular, you must not:

• use the website unlawfully or fraudulently;
• interfere with, damage or disrupt the website or its security;
• attempt to gain unauthorised access to the website, platform, servers, accounts, systems or data;
• introduce viruses, malware, scripts or harmful code;
• scrape, harvest, copy or extract website content or data except as permitted by law;
• use automated bots, crawlers or similar tools in a way that may impair the website;
• submit false, misleading, abusive, defamatory, discriminatory, infringing or unlawful material;
• use the website to send spam or unsolicited marketing;
• attempt to reverse engineer or copy any software, platform feature, design or functionality.

We may restrict, suspend or block access to the website where we reasonably believe there has been misuse, security risk, unlawful activity or breach of these terms.

8. Intellectual property

The website, platform, software, branding, trade names, logos, designs, text, graphics, layout, databases and other materials are owned by or licensed to JAR 26 LTD trading as ReserveNI, unless otherwise stated.

You may view and use the public website for your own internal business evaluation and ordinary browsing purposes. You must not copy, reproduce, distribute, modify, sell, exploit, reverse engineer or create derivative works from our website, software, branding or materials without our prior written permission, except where permitted by law.

9. Third-party links and services

The website may refer or link to third-party websites, payment providers, integrations, platforms or services. These third-party services are not controlled by ReserveNI.

We are not responsible for the content, availability, accuracy, security, privacy practices, terms, performance or failures of third-party websites or services.

If you use a third-party service, your use may be subject to that third party's own terms and policies.

10. Website availability

We may update, change, suspend or withdraw all or part of the website at any time. We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may carry out maintenance, updates or security work without notice where reasonably necessary.

11. No professional advice

The information on the website is provided for general information only. It is not legal, financial, tax, regulatory, technical or professional advice. You should take appropriate advice before relying on website information for a specific business, legal or compliance decision.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

To the fullest extent permitted by law, we are not liable for loss or damage arising from:

• reliance on general website information;
• inability to access or use the website;
• third-party websites, platforms, payment providers or services;
• venue services, venue information, guest bookings, deposits, refunds or customer complaints relating to a venue;
• viruses, malware or harmful material introduced by third parties;
• loss of profits, revenue, business, goodwill, opportunity, data or anticipated savings;
• indirect or consequential loss.

If you are a consumer, nothing in these terms affects your statutory rights.

13. Changes to these terms

We may update these Website Terms of Use from time to time. The latest version will be published on this page with the updated date shown above.

14. Governing law

These Website Terms of Use are governed by the laws of Northern Ireland.

If you are a business, the courts of Northern Ireland will have exclusive jurisdiction over disputes relating to these terms or the website.

If you are a consumer, you may have additional rights to bring proceedings in the courts of the part of the United Kingdom where you live.

15. Contact

Questions about these Website Terms of Use should be sent by email: hello@reserveni.com