Built for health & wellbeing
Booking software for health & wellbeing
Fewer missed appointments. A fuller diary. The paperwork, sorted.
Let clients book 24/7, reduce did-not-attends with deposits and reminders, and collect intake forms and health questionnaires automatically before the first session. See clients in clinic, online, or at home. ResNeo is the all-in-one booking platform for physiotherapy, massage, therapy, and wellbeing practices, with no booking commission.
- 14-day free trial
- No booking commission
- In clinic, online & at home
Appointment confirmed
Initial assessment · Align Physio
Tom Bennett · with Dr Sara Hill
Before your visit
- New client intakeCompleted
- Health questionnaireCompleted
Reminder queued
SMS confirm or cancel · 24 hours before
24/7
Online booking page
0%
Commission on bookings
Auto
Intake & consent forms
3 ways
Clinic, online & home
Intake, questionnaires & consent
The intake form is done before the first session.
ResNeo’s Compliance tools send the right intake form, health questionnaire, or consent the moment a client books, chase it until it is complete, and can stop a first appointment going ahead without it. You start every session with the history already on file.
Before first session
Intake & consent
New client intake
Tom B.
Health questionnaire
Priya N.
Treatment consent
Dan O.
Intake form
Erin Q.
One intake outstanding
Send linkBooking rule
New clients must complete the intake form before their first appointment.
Intake forms, ready to use
Start from built-in templates for intake, health questionnaires, and treatment consent, then edit them to fit your practice. Set each as one-off, per-visit, or valid for a set period.
Sent on booking, chased until done
Forms go out automatically when a client books and are followed up by reminder, so the first session starts with the history already on file.
Completed and signed online
Clients fill in and sign on their phone before they arrive, with no app or login. Every record is stored on their confidential profile.
No intake, no first session
Require a completed intake or signed consent before a new client can book a first appointment, so you are never caught without it.
Compliance tools support your own record-keeping. They are not legal, medical, or data-protection advice. Check your obligations with your professional body and insurer.
Outcomes first
Prepared sessions, lighter admin, fuller clinics.
Each promise below maps to the exact ResNeo features that make it happen. No buzzwords, just the tools doing the work.
Outcome 01
Fewer missed appointments
A did-not-attend is an empty hour you cannot get back, and a client who may not rebook. ResNeo gets people to show, or to cancel in time for someone else to take the slot.
Deposits and card holds
Ask for a deposit or full payment on first appointments or longer sessions, or hold a card and charge a no-show fee only if the client does not arrive. Payments go directly to your connected payment account. ResNeo does not hold booking money.
Automated reminders
Email and SMS confirmations and reminders go out before every session, so appointments are not forgotten.
Confirm or cancel in one tap
Clients confirm or cancel straight from the reminder. An early cancel opens the slot for your waitlist.
Outcome 02
A fuller diary
People book when it suits them, often outside clinic hours. ResNeo captures that the moment they decide, and lets you see them however they need to be seen.
24/7 online booking page
A branded page and website widget take bookings around the clock, with live availability and no phone tag.
A link for every practitioner
Each therapist or clinician gets their own bookable link and hours, so regulars rebook with the person who knows them.
In clinic, online, or at home
Offer video sessions with a join link, or home visits that capture the client address, alongside in-clinic appointments.
Outcome 03
Less admin, more care
Intake forms, reminders, and rebooking should not eat into your day or your evenings. ResNeo runs the routine so you can focus on the person in front of you.
Intake sent on booking
Health questionnaires, intake forms, and consents send themselves when a client books, then chase until done.
Confidential client records
Notes, history, and custom fields on one secure profile, with every access to sensitive data logged.
One live diary
Every practitioner and room in one colour-coded view. Drag to reschedule and spot clashes early.
However you practise
One platform for every way you see clients.
Few practices are only one thing. Mix one-to-one sessions, online consults, home visits, and group classes, all on the same diary and the same booking page.
1:1 appointments
Assessments, treatments, and reviews with per-service duration, price, and buffer time.
Online video sessions
Mark a service as online and ResNeo adds the join link to confirmations and reminders.
Home visits
Capture the client address at booking for mobile physio, massage, and home therapy.
Group classes
Run yoga, pilates, rehab, or mindfulness classes with rosters, capacity, and waitlists.
Courses & memberships
Sell a course of classes or a recurring membership, with enrolment tracked end to end.
Rooms & equipment
Book treatment rooms and shared equipment as resources, so nothing is double-booked.
This week
Class timetable
Monday
07:008 / 10
Rehab Pilates
18:30Full · waitlist
Hatha Yoga
Wednesday
09:306 / 10
Clinical Pilates
19:0011 / 14
Mindfulness
Friday
08:00Full · waitlist
Back Care Class
17:309 / 14
Vinyasa Yoga
The booking flow
Booked and screened before the first session.
From “I need to see someone” to a confirmed, prepared appointment: service, practitioner, how and when, and the intake queued to complete. No app, no account wall.
1Pick a service
2Choose a practitioner
3How & when
4Confirm & prepare
Deposit£20
Intake form sent to complete before your first session.
Pick a service
Assessment, treatment, class, or review. Clients choose from your real list and prices.
Choose a practitioner
Book the clinician they know, or take the first available appointment.
Pick how & when
In clinic, online, or at home, on a live, accurate diary. No double-bookings.
Confirm & prepare
Pay any deposit, then receive the intake form to complete before the first session.
Every client’s history, kept private and to hand.
Notes, completed forms, and the details that matter live on one secure profile, so you are prepared for every session and never digging through paper or inboxes.
- Notes and completed intake forms on one record
- Custom fields for GP, referral source, or conditions
- Visit history, deposits, and attendance at a glance
- Access to sensitive data is logged, consent tracked per client
ResNeo helps you keep tidy records. It is not a substitute for your own data-protection and clinical-governance obligations.
Tom Bennett
Client since Jan 2025 · 9 sessions
Work side by side. Keep your own caseload.
A multi-disciplinary clinic of self-employed associates, or rooms rented to visiting practitioners? Each runs their own ResNeo with their own clients, calendar, and payouts. Link accounts to put everyone on one combined booking page, and leave in a click. Nothing is pooled and no client records change hands.
- Separate books per associate
- One combined booking page
- Link and unlink in a click
- Paid direct, never pooled
Built for independents
Clean, separate books for everyone
Each person keeps their own client records, calendars, working hours, bookings and takings in their own account, and payments go straight to their own Stripe account, so independent professionals stay in control of their own business even when they share a booking page. Nothing is pooled into one pot, and everything comes straight back if you leave.
A combined booking page needs full access both ways, so everyone on it can see each other’s bookings and client contact details. One venue hosts the page, chooses the services on it and sets their prices for everybody. If you only want to see each other’s diaries, a first-level link does that and shares no client details at all.
Find out more about Link & break: what linking does, how the combined page works, and how to set it up.
Who it’s for
Whatever you practise, it books the same way.
A solo therapist or a multi-disciplinary clinic, seeing clients in person, online, or at home. If you take appointments and care about your records, ResNeo fits.
- Physiotherapists
- Sports & remedial massage
- Massage therapists
- Osteopaths
- Chiropractors
- Counsellors & therapists
- Acupuncturists
- Nutritionists & dietitians
- Podiatrists
- Yoga & pilates studios
- Yours too
ResNeo vs the rest
Keep the caseload you built.
Marketplace apps list you next to your competitors and take a cut. Generic schedulers leave intake and consent to you. ResNeo does both, in one place.
| ResNeo | Other apps | |
|---|---|---|
| Intake & consent forms | Built in and enforced | A separate paper or app job |
| In clinic, online & home | All on one diary | Often in-person only |
| Commission on bookings | None, ever | Often a % of every booking |
| Deposits & payouts | Direct to your account | Held and paid on their schedule |
| Associate books | Separate per associate, link to share | Pooled into one account |
Comparison reflects how marketplace and general-purpose booking apps commonly operate. Specifics vary by provider.
Good to know
What practitioners want to know.
Is ResNeo good booking software for a physiotherapy or therapy clinic?
Yes. ResNeo is built for appointment businesses, and health and wellbeing practices fit naturally: physiotherapists, massage therapists, osteopaths, chiropractors, counsellors, and more. Take bookings 24/7, reduce missed appointments with deposits and reminders, collect intake forms automatically, and see clients in clinic, online, or at home.
Can ResNeo send intake forms and health questionnaires before the first appointment?
Yes. With Compliance turned on, you choose which services need an intake form, health questionnaire, or consent. The form is sent automatically when the client books, they complete and sign it on their phone with no app, and it is stored on their confidential record. You can require it to be completed before a first appointment is allowed.
Does ResNeo support online video sessions and home visits?
Yes. A service can be set as online, and ResNeo adds a join link to the confirmation and reminders. It can also be set as a home visit, where the client address is captured at booking and saved to their record, all on the same diary as your in-clinic appointments.
Can I run group classes as well as one-to-one appointments?
Yes. Alongside 1:1 appointments you can run group classes such as yoga, pilates, rehab, or mindfulness, with capacity, rosters, and waitlists. You can also sell a course of classes or a recurring membership, with enrolment tracked from payment to completion.
How does ResNeo handle confidential client data?
Each client record, including notes and completed forms, is stored under your own account, and access to sensitive data is logged. You control marketing consent per client and can record only the information you need. ResNeo helps you keep tidy records, but it is not a substitute for your own data-protection and clinical-governance obligations.
Will it reduce did-not-attends?
Two things move the needle most: a deposit that gives clients a reason to keep the appointment, and automated reminders with one-tap confirm or cancel. Together they cut missed appointments, and an early cancellation frees the slot for your waitlist.
I rent rooms to associate practitioners. Can each keep separate books?
Yes. Each associate runs their own ResNeo with their own clients, calendar, and payouts, then you link accounts and put everyone on one combined booking page. One of you hosts that page, choosing the services on it and setting their prices, and everyone on it can see each other’s diaries and client contact details. Either side can leave in a click. Each person keeps their own client records, calendars, working hours, bookings and takings in their own account, and payments go straight to their own Stripe account, so independent professionals stay in control of their own business even when they share a booking page. Nothing is pooled into one pot, and everything comes straight back if you leave.
How much does it cost?
Plans start from £20/month with a 14-day free trial for new signups on any paid plan, and there is never any commission on your bookings. Add your card at checkout. Your subscription is free for 14 days; the first monthly charge is after the trial. Cancel anytime. Your subscription stays active until the end of your current billing period, and you are not charged again after that. If you cancel during your free trial, you pay nothing.
Start seeing clients through ResNeo.
Take bookings 24/7, cut missed appointments with deposits and reminders, and collect every intake form before the first session. Set up in an afternoon and start your free 14-day trial. Add your card at checkout and pay nothing until the trial ends. No booking commission, cancel anytime.
- 14-day free trial on every paid plan
- From £20/month, no commission
- Cancel anytime. Your subscription stays active until the end of your current billing period, and you are not charged again after that. If you cancel during your free trial, you pay nothing.
Prefer to talk it through?
Tell us about your practice and we’ll reply within one working day.