Fewer missed appointments. A fuller diary. The paperwork, sorted.
Let clients book 24/7, reduce did-not-attends with deposits and reminders, and collect intake forms and health questionnaires automatically before the first session. See clients in clinic, online, or at home. ResNeo is the all-in-one booking platform for physiotherapy, massage, therapy, and wellbeing practices, with no booking commission.
Tom Bennett · with Dr Sara Hill
When
Tue · 09:30
Where
In clinic
Before your visit
Reminder queued
SMS confirm or cancel · 24 hours before
24/7
Online booking page
0%
Commission on bookings
Auto
Intake & consent forms
3 ways
Clinic, online & home
ResNeo’s Compliance tools send the right intake form, health questionnaire, or consent the moment a client books, chase it until it is complete, and can stop a first appointment going ahead without it. You start every session with the history already on file.
Before first session
New client intake
Tom B.
Health questionnaire
Priya N.
Treatment consent
Dan O.
Intake form
Erin Q.
One intake outstanding
Send linkBooking rule
New clients must complete the intake form before their first appointment.
Start from built-in templates for intake, health questionnaires, and treatment consent, then edit them to fit your practice. Set each as one-off, per-visit, or valid for a set period.
Forms go out automatically when a client books and are followed up by reminder, so the first session starts with the history already on file.
Clients fill in and sign on their phone before they arrive, with no app or login. Every record is stored on their confidential profile.
Require a completed intake or signed consent before a new client can book a first appointment, so you are never caught without it.
Compliance tools support your own record-keeping. They are not legal, medical, or data-protection advice. Check your obligations with your professional body and insurer.
Each promise below maps to the exact ResNeo features that make it happen. No buzzwords, just the tools doing the work.
A did-not-attend is an empty hour you cannot get back, and a client who may not rebook. ResNeo gets people to show, or to cancel in time for someone else to take the slot.
Ask for a deposit or full payment on first appointments or longer sessions. Payments go directly to your connected payment account. ResNeo does not hold booking money.
Email and SMS confirmations and reminders go out before every session, so appointments are not forgotten.
Clients confirm or cancel straight from the reminder. An early cancel opens the slot for your waitlist.
People book when it suits them, often outside clinic hours. ResNeo captures that the moment they decide, and lets you see them however they need to be seen.
A branded page and website widget take bookings around the clock, with live availability and no phone tag.
Each therapist or clinician gets their own bookable link and hours, so regulars rebook with the person who knows them.
Offer video sessions with a join link, or home visits that capture the client address, alongside in-clinic appointments.
Intake forms, reminders, and rebooking should not eat into your day or your evenings. ResNeo runs the routine so you can focus on the person in front of you.
Health questionnaires, intake forms, and consents send themselves when a client books, then chase until done.
Notes, history, and custom fields on one secure profile, with every access to sensitive data logged.
Every practitioner and room in one colour-coded view. Drag to reschedule and spot clashes early.
Few practices are only one thing. Mix one-to-one sessions, online consults, home visits, and group classes, all on the same diary and the same booking page.
Assessments, treatments, and reviews with per-service duration, price, and buffer time.
Mark a service as online and ResNeo adds the join link to confirmations and reminders.
Capture the client address at booking for mobile physio, massage, and home therapy.
Run yoga, pilates, rehab, or mindfulness classes with rosters, capacity, and waitlists.
Sell a course of classes or a recurring membership, with enrolment tracked end to end.
Book treatment rooms and shared equipment as resources, so nothing is double-booked.
This week
Monday
Rehab Pilates
Hatha Yoga
Wednesday
Clinical Pilates
Mindfulness
Friday
Back Care Class
Vinyasa Yoga
From “I need to see someone” to a confirmed, prepared appointment: service, practitioner, how and when, and the intake queued to complete. No app, no account wall.
Pick a service
Choose a practitioner
How & when
Confirm & prepare
Assessment, treatment, class, or review. Clients choose from your real list and prices.
Book the clinician they know, or take the first available appointment.
In clinic, online, or at home, on a live, accurate diary. No double-bookings.
Pay any deposit, then receive the intake form to complete before the first session.
Notes, completed forms, and the details that matter live on one secure profile, so you are prepared for every session and never digging through paper or inboxes.
ResNeo helps you keep tidy records. It is not a substitute for your own data-protection and clinical-governance obligations.
Tom Bennett
Client since Jan 2025 · 9 sessions
9
Sessions
0
Missed
£180
Deposits
GP
Dr Khan, Elm Surgery
Referral
Self-referral
Focus
Lower back, L4/L5
Marketing
Opted in
A multi-disciplinary clinic of self-employed associates, or rooms rented to visiting practitioners? Each runs their own ResNeo with their own clients, calendar, and payouts. Link accounts to share availability and a combined booking page, and break the link in a click. Nothing is ever merged.
Built for independents
Each person keeps their own clients, calendar, and takings in a separate set of books, and payments go straight to their own account, so independent professionals keep full control of their clients, bookings, and revenue even when they share a booking page.
A solo therapist or a multi-disciplinary clinic, seeing clients in person, online, or at home. If you take appointments and care about your records, ResNeo fits.
Marketplace apps list you next to your competitors and take a cut. Generic schedulers leave intake and consent to you. ResNeo does both, in one place.
Comparison reflects how marketplace and general-purpose booking apps commonly operate. Specifics vary by provider.
Yes. ResNeo is built for appointment businesses, and health and wellbeing practices fit naturally: physiotherapists, massage therapists, osteopaths, chiropractors, counsellors, and more. Take bookings 24/7, reduce missed appointments with deposits and reminders, collect intake forms automatically, and see clients in clinic, online, or at home.
Yes. With Compliance turned on, you choose which services need an intake form, health questionnaire, or consent. The form is sent automatically when the client books, they complete and sign it on their phone with no app, and it is stored on their confidential record. You can require it to be completed before a first appointment is allowed.
Yes. A service can be set as online, and ResNeo adds a join link to the confirmation and reminders. It can also be set as a home visit, where the client address is captured at booking and saved to their record, all on the same diary as your in-clinic appointments.
Yes. Alongside 1:1 appointments you can run group classes such as yoga, pilates, rehab, or mindfulness, with capacity, rosters, and waitlists. You can also sell a course of classes or a recurring membership, with enrolment tracked from payment to completion.
Each client record, including notes and completed forms, is stored under your own account, and access to sensitive data is logged. You control marketing consent per client and can record only the information you need. ResNeo helps you keep tidy records, but it is not a substitute for your own data-protection and clinical-governance obligations.
Two things move the needle most: a deposit that gives clients a reason to keep the appointment, and automated reminders with one-tap confirm or cancel. Together they cut missed appointments, and an early cancellation frees the slot for your waitlist.
Yes. Each associate runs their own ResNeo with their own clients, calendar, and payouts, then you link accounts to share availability and a combined booking page. Either side can break the link in a click. Each person keeps their own clients, calendar, and takings in a separate set of books, and payments go straight to their own account, so independent professionals keep full control of their clients, bookings, and revenue even when they share a booking page.
Plans start from £20/month with a 14-day free trial on every paid plan, and there is never any commission on your bookings. Cancel anytime by giving 30 days’ notice. Your subscription remains active until the end of the notice period.
Take bookings 24/7, cut missed appointments with deposits and reminders, and collect every intake form before the first session. Set up in an afternoon and start your free 14-day trial. No card needed to look around, no booking commission, cancel anytime.
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