Customer Terms

1. Who these terms apply to

These Customer Terms (“Terms”) apply to you (“Customer”, “you”, “your”) when you sign up for, subscribe to, or use the ReserveNI platform as a business customer. They form a binding contract between you and JAR 26 LTD trading as ReserveNI (“ReserveNI”, “we”, “us”, “our”).

By completing sign-up, ticking the acceptance checkbox, or accessing the ReserveNI platform, you confirm that you have read, understood, and agreed to these Terms, and that you have the authority to enter into this agreement on behalf of the business you are registering.

These Terms apply alongside the Website Terms of Use, Privacy Policy, and the Data Processing Agreement. Where there is a conflict between these Customer Terms and the Website Terms of Use, these Customer Terms take priority for your use of the paid ReserveNI platform.

2. Who we are

ReserveNI is operated by JAR 26 LTD, a company registered in Northern Ireland under company number NI740269, trading as ReserveNI.

Our registered office is 100a Main Street, Bangor, Northern Ireland, BT20 4AG.

Our trading address is 5 Church Road, Holywood, Northern Ireland, BT18 9BU.

You can contact us by email: hello@reserveni.com.

3. Your subscription

Your subscription gives you access to the ReserveNI platform features included in the plan you selected at sign-up (“Plan”). Your Plan, pricing, and included features are confirmed in the order summary shown before checkout and in the confirmation provided by us or our payment processor following successful payment.

Your subscription is for a single venue only unless we have agreed otherwise in writing.

We may add, modify, or remove features from the platform over time. We will endeavour to give reasonable notice of significant changes to features that form a material part of your Plan.

We may offer promotional or founding-partner pricing for a defined period. After any promotional period ends, your subscription will automatically continue at the standard rate then applicable to your Plan unless you cancel beforehand.

4. Payment and billing

Subscription fees are payable monthly in advance, charged to the payment method you provide at checkout. Billing is managed through Stripe. By subscribing, you authorise recurring monthly charges until your subscription is cancelled.

All prices are shown in pounds sterling (GBP) and are exclusive of VAT (or other applicable taxes) unless expressly stated. Where VAT or other taxes apply, they will be added at the applicable rate.

We may change subscription pricing. We will give you at least 30 days’ written notice of any price increase, and you may cancel before the new pricing takes effect if you do not wish to continue.

Where your Plan includes SMS messages, any usage in excess of your included allowance will be charged at the metered rate applicable to your Plan. SMS overage charges are billed through your subscription via Stripe. You are responsible for managing your SMS usage within your included allowance or budgeting for overage.

If a payment fails, we may suspend access to the platform until payment is brought up to date. We will make reasonable attempts to notify you of a payment failure before suspending access.

5. Cancellation and termination

You may cancel your subscription at any time. Unless we agree otherwise in writing, cancellation requires 30 days’ written notice (email to hello@reserveni.com is sufficient). Your access will remain active until the end of your notice period. We do not provide pro-rata refunds for unused days in a billing period unless required by law.

We may terminate or suspend your subscription immediately if you materially breach these Terms and, where the breach is capable of remedy, you fail to remedy it within 14 days of written notice from us.

We may terminate your subscription on 30 days’ notice for any other reason. In such cases, we will provide a pro-rata refund of any prepaid subscription fees for the unused portion of the notice period.

On termination, your access to the platform will cease. We will retain your data for a period of 30 days after termination to allow you to request an export. After this period, we may delete your account data in accordance with our data retention practices and the Data Processing Agreement.

6. Acceptable use

You must use the ReserveNI platform only for lawful purposes. You must not:

• use the platform for any unlawful, fraudulent, or deceptive purpose;
• upload, submit, or transmit content that is abusive, defamatory, discriminatory, obscene, infringing, or otherwise unlawful;
• attempt to gain unauthorised access to any part of the platform, other customer accounts, or our systems or infrastructure;
• reverse engineer, decompile, copy, or create derivative works based on any part of the platform or its underlying software;
• use the platform to send unsolicited commercial communications to guests or third parties;
• interfere with, overload, or disrupt the platform or its infrastructure, or use automated tools to scrape or extract data at scale;
• use the platform to process personal data in a manner that violates applicable data protection law.

You are responsible for the actions of your staff and any other users you authorise to access the platform under your account. You must keep your account credentials secure and notify us promptly if you suspect unauthorised access to your account.

7. Your data

You retain ownership of all data you upload to or generate through the ReserveNI platform, including guest records, booking data, and business information (“Customer Data”). We do not claim any ownership rights over Customer Data.

You grant us a limited licence to store, process, and use Customer Data solely to provide and operate the platform, improve the platform, and fulfil our obligations under these Terms and the Data Processing Agreement.

You are responsible for ensuring that you have the right to upload and use Customer Data within the platform, including that you have collected and are processing any personal data within Customer Data in compliance with applicable data protection law.

Our obligations as a data processor when handling personal data within Customer Data are set out in the Data Processing Agreement, which forms part of these Terms.

Linked Accounts

ReserveNI may offer an optional “Linked Accounts” feature for eligible appointment-based venues. This lets two or more independent venues that each hold their own ReserveNI subscription grant each other controlled visibility into calendars and (where agreed) limited booking actions. Linking does not merge your data: each venue remains the owner of its own guest records and bookings.

If you use Linked Accounts, you act as an independent data controller for your own client data. A link is a controller-to-controller arrangement between you and the other venue. You must have a lawful basis to share the access you grant, keep your own privacy policy accurate, and only accept links you trust. You can reduce access you grant or end a link at any time; the other venue may do the same.

Cross-venue actions taken under a link may be recorded in an audit log visible to both venues. If a linked venue ends its subscription or is removed from the platform, cross-venue access ends automatically. ReserveNI is not responsible for how a linked venue uses access you grant.

8. Intellectual property

The ReserveNI platform, software, branding, trade names, logos, designs, documentation, and all associated intellectual property rights are owned by or licensed to JAR 26 LTD. These Terms do not grant you any rights in or to our intellectual property other than the limited right to access and use the platform in accordance with these Terms during the term of your subscription.

We may use your business name, logo, and general description of your use case (e.g. restaurant booking) for marketing and promotional purposes, including on our website and in case studies. You may withdraw this permission at any time by notifying us in writing.

9. Confidentiality

Each party may have access to confidential information belonging to the other. Each party agrees to keep the other’s confidential information confidential and not to use it except to exercise rights or fulfil obligations under these Terms, or to disclose it except as required by law or regulatory authority.

Customer Data is treated as your confidential information. We will not sell, share, or disclose Customer Data to third parties except as set out in the Data Processing Agreement or as required by law.

10. Availability and support

We aim to keep the platform available but do not guarantee uninterrupted, error-free operation. We may carry out planned maintenance or emergency work at any time. Where practicable, we will provide advance notice of planned downtime.

Support is provided by email at hello@reserveni.com. Response times and priority support availability depend on your Plan.

11. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, our total aggregate liability to you arising out of or in connection with these Terms (whether in contract, tort, including negligence, or otherwise) in any 12-month period is limited to the total subscription fees paid by you to us in that 12-month period.

We are not liable for: loss of profits; loss of revenue; loss of business; loss of anticipated savings; loss of goodwill; loss of data or corruption of data; or any indirect, special, or consequential loss, even if we had been advised of the possibility of such loss.

We are not liable for the services, data, or content of third-party providers integrated with the platform (including Stripe, Supabase, SendGrid, Twilio, or Vercel).

We are not liable for actions taken by your guests, including no-shows, chargebacks, or payment disputes. Those matters are between you and your guests (and, where relevant, your payment processor).

12. Warranties and disclaimers

We warrant that we will provide the platform with reasonable skill and care and that it will perform materially in accordance with its documentation during the term of your subscription.

Except as set out above, the platform is provided “as is” and “as available”. We make no warranty that the platform will be uninterrupted, error-free, or free from security vulnerabilities, or that it will meet any particular business outcome or requirement.

We are not responsible for the accuracy or completeness of any reports, analytics, or automated communications generated by the platform. You are responsible for reviewing and validating outputs before relying on them.

13. Changes to these Terms

We may update these Customer Terms from time to time. We will give you at least 30 days’ written notice (by email to the address on your account) of any material changes. Continued use of the platform after the effective date of changes constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

14. Governing law and disputes

These Customer Terms are governed by the law of Northern Ireland.

The courts of Northern Ireland will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the ReserveNI platform.

Before commencing formal proceedings, the parties agree to attempt to resolve disputes informally by notifying the other party in writing and allowing 30 days for a good-faith resolution.

15. General

Entire agreement. These Customer Terms, together with the Website Terms of Use, Privacy Policy, and Data Processing Agreement, form the entire agreement between you and ReserveNI in relation to your use of the platform, and supersede any prior representations, agreements, or discussions.

Severability. If any provision of these Terms is found to be unlawful or unenforceable, it will be severed from the rest of the Terms, which will continue in full force and effect.

No waiver. Failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business without your consent, provided that your rights under these Terms are not materially affected.

Contact. Questions about these Terms should be directed to hello@reserveni.com.